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Provider Not Specified- Integration of Oracle Service Cloud and Field Service Cloud

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edited Dec 9, 2016 6:57AM in Field Service 1 comment

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Hi,

I am doing an integration of service cloud and field service cloud. For this using the accelerator provided by Oracle. I have followed all the steps and while running in debug mode I have encountered the following error:

{Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement}    Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement
        PropertyChanged    null    System.ComponentModel.PropertyChangedEventHandler
        code    "69124"    string
        codeField    "69124"    string
        description    "Queue is invalid: provider not specified"    string
        descriptionField    "Queue is invalid: provider not specified"    string
        result    "error"    string
        resultField    "error"    string
        @type   ""    string
        typeField    ""    string
 

After trying multiple external Ids I am still getting this error.

Also I noticed that the external ID value is null in the request. I am not able to figure out what is going wrong here!

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