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Field Service
Discussion List
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How to change currency from $$ to any other currencyContent Hi Experts When we run the routing plan the cost saving appears in dollars. Is it possible to display it in any other currency? Please advice Regards SankhaUser_2025-02-03-22-07-00-275 50 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275 -
REST API AuthorizationContent Dear Experts I am working on integration between OFSC with 3rd party system and we are facing issue in authorization through curl. Followed the documentation ste…User_2025-02-03-22-07-00-275 27 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Work skill expiry and vehicle servicing notificationsContent Hi All, Can OFSC send reminder notifications to technician to re validate their skills and vehicle service notifications to relevant stakeholders. Thanks Shilpa … -
Working on activityContent Hi All, When activities are assigned from OFSC manage is it possible for the technician work on the activities as per he wishes? Like working on the last activit…
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Edit inventory details after activity is completedContent I have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed. Is there …
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REST APIContent Hi All, While integrating Oracle Service Cloud and Oracle field service via REST API, how does the service cloud know when an activity is completed in field serv…User_2025-02-03-20-16-47-345 39 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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not_uploaded_labels in Upload Catalog API - Parts catalogContent Hi, I am trying to work on Parts Catalog. I have created and started the catalog using API calls, but when I upload the catalog, all the items are going into . C…
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Work Order CreationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at https://docs.oracle.com…
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Restrict attribute value visiblity based on date constraintContent Hi, I have an enumeration property with 5 values. Is it possible for lets say, 2 of its values to be visible until a particular date. Can we put date constraint …
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Using Workzone Weightings in OFSCContent As a business, we rely on the operational expertise of our field technicians. Each technician will have a set of sites which he is the "champion" for. We would w…
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Disconnect Between Report Dashboard and Schedule Report output with same parametersContent Dear Experts Please help me understand why are we observing difference between data output between dashboard report (Activities by statuses) and executed through…
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Deafult Technician Name based on the login CredentialsContent Dear Experts I have a requirement to default Technician Name as per the login credentials in OFSC App. We have created a string property "Technician Name' but wa…User_2025-02-03-22-07-00-275 24 views 2 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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BUI Get Contact name in Incident workspaceContent Hi All, In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my… -
OFSC App featuresContent Hi, i have a few queries related to OFSC mobility app. 1. Does OFSC app support on Android and IOS have any limitations for technicians? 2. How does OFSC store a…
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Data Encryption in Message ScenarioContent Hi, Is Data Encryption possible while sending messages using Message Scenarios? Thanks, Haiquea
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Pass value in real timeContent Hi All, There is a requirement where a value should be passed in real time to OSvC, this will be passed only when a submit button is clicked. We have passed in r…
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in Inbound APIContent Hi, I am trying to update activities with Inbound API. If I don't pass in value for sla_window_start in appointment structure, will OFSC set any default value fo… -
Workzone Key configuration IssueContent Hi, In OFS , work zone key is configured as free-form text field. If I tried to configure London key values ex. SL4 1RS. Configuration was successful. But, when …
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Warning message for Overtime displayed even when activity is non-scheduled and non-orderedContent Hello, I have created a non-scheduled and non-ordered activity in a bucket. However, I am getting the error message for Overtime when creating same. Is there any…User_2025-02-03-19-04-27-500 18 views 3 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Dynamic List of Values for PropertiesContent Hi Experts I have a customer requirement of displaying Part Number in the List of Values. The list of value should be dynamic and will change based on the Part a…
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Properties numberContent Hi all, Does anyone know if there is a maximum number of properties to be added to OFSC? Thank you!
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Collaboration Events in Core API Access (18A)Content Hi, I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. Can you tell me what's t…
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Balancing resources in a Routing PlanContent I'm implementing a manual routing plan in a bucket with 4 resources. The issue that I have is the following. I add about 15 activities, then I execute routing ma…
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Updating Position in Route values using Action LinksContent Hi, I want to update the Position in route value to 'Not Ordered' on a click of a Custom Button. I tried using the Action Links and Custom Param functionality wi…
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I cannot add a child resource for an existing resource in the hierarchy.Content Hello, I have a bucket and under the bucket I have a resource. I want to be able to add a child resource for this main resource but however, I cannot find the bu…User_2025-02-03-19-04-27-500 18 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Use of plugins to update values of an activityContent Hi, I am planning to explore on using custom plugins built using Activity Update REST API to update certain field values on a Button click. However the documenta…
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Can a resource start a multi-day activity which was assigned to him the previous day?Content I have a scenario where the resource should be able to start the first segment of a multi-day activity which was assigned to him the previous day. Can this be ac…
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OFSC Collaboration - data retentionContent I'm struggling to find any information in the Collaboration documents around the retention of chats and images. Does anyone know: * How long collaboration chats …
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Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. …
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Routing Activity CriteriaContent Hi. What are the criteria for routing from bucket to technician? Is workzone and activity type the only two criteria for routing. Because if postalcode is not gi…