To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Using the list of Technicians to populate a combo boxContent I’m looking for a property that contains a list of technicians that I can add to a mobile form. Or, I would like to create a custom property that uses the techni… -
Travel time alternativesContent Hi, This is a question around travel time computation within OFSC. OFSC offers predictive travel and google maps integration for travel time computation however …
-
Single Sign On Capability in OFSCContent Hi, Does OFSC support Oracle Single Sign On for login? Version Oracle Field Service Cloud -
Move activities between techniciansContent Does OFSC supports movement of activities between technicians during routing process? If yes how can this be achieved? Thanks Version Field Service Cloud
-
Datasource MappingContent Hi All Has anyone connected SFDC to OFSC datasource and made use of external data source object details in sfdc. I am trying to do same, unfortunately do not kno…
-
Stop booking activities once quota consumed is 100%Content Hi, I have enabled %stop booking for a time-slot/Capacity Category combination. So once Quota used = Total quota for a time-slot/capacity category combination no…
-
Drip feed assignment capability in OFSCContent Hi All, Just wanted to understand whether drip feed assignment capability exist in OFSC? Thanks Shilpa Version Field Service Cloud
-
How to activate routing plan for a bucket ?Content How to activate routing plan for a bucket ? Edited by eleep to have a more specific subject title.
-
OFSC vs Oracle Service cloudContent How Oracle Field Service Cloud differs from Oracle Service Cloud?
-
Outbound Request from OFSCContent Hi All Is there anyway we can capture the request being sent by OFSC to external system when external system notification is triggered by OFSC.
-
ETA WorkforceContent Hi All Has anyone work with ETAWorkforce app. if yes please let me know the configuration details. i keep getting error unable to connect to TOA
-
SOAP get_activity API gives blank responseContent Hi, I am trying to hit get_activity with a valid activity id but still it gives blank response. Request: 2016-09-29T12:45:31+05:30… -
SOAP Ui to OFSCContent Hi All I am trying to create activity by using soap ui. I am getting the following error 17 Can't create activity: 65574: insert_appointment: The 'workTypeId' ma…
-
How to generate auth_string tag using SHA256Content Hello, I am generating auth_string using below procedure: SHA256("2016-09-27T19:01:31+0530" + SHA256( "password" + SHA256("soap"))) soap --> 736BC2D4E0945110E88F…
-
OFSC SalesForce IntegrationContent Hi All I am trying to integrate OFSC with SFDC. When i create activity in Salesforce then activity flows into OFSC. However when the activity is updated in OFSC …
-
'Create Activity' API call from siebelContent We are in the process of integrating OFSC with siebel application. Objective of this integration is, whenever an Activity is created in siebel the same should be…
-
How can we get the one way streets to show in Oracle maps ?Content Hello, Google used to provide us with the one ways in versions prior to 16.2. Our dispatcher adjust routes in certain occasions and need to consider one ways to … -
How do we upgrade OFS demo site ?Content How do we upgrade OFS demo site available for partners ? -
Choosing a mobile device and browser + browser compatibility test URLContent For complete information about the OFSC (TOA) Browser Support Policy, please visit this link: https://cx.rightnow.com/app/answers/detail/a_id/8415 Oracle Field S… -
Does Activity API or Inbound API support dates and times with time zone info?Content Our Work management platform that is made up of multiple products (including OFSC) passes all dates and times in UTC time zone. (E.g. 2016-08-12T08:44:00.000Z) I…
-
Using REST APIs: Update Workzone from MetadataContent Hello, We are trying to make a process to update our workzones, we can get the workzones using get work zone from METADATA, and this is OK. But the request to up…
-
Field Service Accelerator errorContent Hi , The Accelerator for integarating OFSC with OSVC is throwing an error after adding the dll in addin manager.
-
Simulation of Routing without affecting live dataContent Is it possible to simulate different planning scenarios and check results without affecting the live data. We need to test different routing and plans and decide…
-
Why we need oracle field service?Content Hi All, Can anyone clarifies why we need oracle field service as we already have oracle service cloud? I want to understand the customer can raise an issue and s…
-
Resource API - Get Work zones from only those who have them defined.Content Hi, I'm looking to replicate/copy one resource hierarchy from one system to another. I have extracted the resource information from source system, but I have not…
-
Plugin API usageContent I was exploring Plugin API documentation : http://documentation.custhelp.com/euf/assets/docs/Field_Service/16.2/pdfs/april2016_new_features.pdf. If a particular …
-
You can use the Api's and Mobile OFSC with a single session ..?Content Mr, we welcome the guidance in this query: There is a method or way that allows a user of AD (Active Directory) can register only 1 time and can invoke APIs OFSC…
-
Maps not showing activity locationContent In the map view of the activity dashboard the location is not getting plotted on the map. I am using Google maps view. The address is correct as the address is t…
-
Capacity ReservationContent Hi, Is there any possibility of capacity reservation in OFSC. The requirement is to release capacity in continuous fashion based on the usage. For example, If ca…