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Field Service
Discussion List
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Use Field Service in offline modeContent I want to know if I absolutely need to add a plugin in order to use Field Service in offline mode. Version Oracle Field Service Cloud 18AUser_2025-02-03-19-04-27-500 38 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 -
Import Service Request to OFSCContent Hi Experts We have built a custom application in IOT platform where various service requests from the customers are captured. We have a requirement to import thi…
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Activities Not getting fetched when running Routing PlanContent Dear Experts I have assigned routing plan to bucket and trying to execute it but the activities are not getting selected. Can you please advice . Please find the…User_2025-02-03-22-07-00-275 22 views 17 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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New Bar code ScannerContent It's happy to hear that Oracle introduced barcode scanner along with OFSC app (18A version), this feature will make the field service agents job much easier than…User_2025-02-03-22-20-18-732 39 views 4 comments 3 points Most recent by User_2025-02-01-08-03-31-185
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Required inventory tags in core api create activity requestContent Hi, I am not able to populate required inventory schema while creating the activity using Core API. I've added below section in request. "requiredInventories": {… -
Change the activity duration to a maximum value NContent Hello all, Anyone has a trick to level to a maximum value the length property ? A host system defines the duration, users dont have the access to change the dura…User_2025-02-03-17-48-08-742 26 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Document generation in OFSC (TOA)Content Hi, In this moment we are working in a solution that requires in the scenario of a completed activity that contains multiple fiedls with information including cl…User_2025-02-03-17-57-40-170 44 views 3 comments 0 points Most recent by User_2025-02-03-17-57-40-170
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How to Change the Company Name of an instanceContent Hi All, We have a requirement where we need to change the company name for the prod instance. Currently for the client the company name has a suffix 'iii' in the…User_2025-07-18-13-09-13-687 24 views 7 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Routing Rule not assigning activities to few TechsContent Hi All, I have a situation where the routing rule is not assigning activities to few tech. The tech is not constant however. On one day the tech will get 6 activ…User_2025-07-18-13-09-13-687 38 views 6 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Capture timeContent Hi All, Can we capture the time when a particular filed value is entered. The scenario is when a technician enters a value his supervisor should be able to know … -
Correct activity statusContent Hi comunnity. I have a situation, I need that when a technician suspend a work order, the status for this activity be "suspended", in this moment when a technici…
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Setting Service Window using Message ScenariosContent Hi, I was wondering if anyone might not the correct syntax for setting a service window on a property using a message scenario. Our eventual aim is to set this v…
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Edit a reportContent Hi community. I want to know if it possible edit a report from the "Reports" option, maybe add some fields that we need see but is´nt on the default report. Rega…User_2025-02-03-19-39-16-500 30 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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String Functions for Variables in an Action Link Plugin URLContent Hi In OFSC Mobility, I have an Action Name (under Configuration -> Action Mgmt) with a plugin url whose parameters pulls in OFSC (native and custom) properties a…User_2025-02-03-17-58-36-827 31 views 1 comment 0 points Most recent by User_2025-02-03-17-48-08-742
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Changing Position in RouteContent Hi, We are Currently working on a scenario in which we need to a certain set of Activities needs to be assigned during start of the Day . These Set of Activities…User_2025-02-03-22-01-17-623 30 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Leveraging the Functionality of Field Service Cloud in third Party ApplicationContent Hi, Our Client is Currently developing its own Application for leveraging the Features of Field Service Cloud and Other Oracle Product in a single Moblie Applica…User_2025-02-03-22-01-17-623 25 views 1 comment 0 points Most recent by User_2025-01-29-17-52-39-333
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Negative quantity in OFS inventoryContent HI All, It has been known that OFS accepts inventory values more than the value of the quantity of inventory that a tech has in his van. For ex: if a tech has a …User_2025-07-18-13-09-13-687 31 views 0 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Updating the Activity Status when the Agent is OfflineContent Hi , We are specifically working on a Scenario in which client is using the Field Service Cloud Rest API's Specifically Create , Update, Delete Activity or Updat…User_2025-02-03-22-01-17-623 17 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Can we add multiple workzones with similar values to technicians?Content Hi team, Please advise how can i add multiple work zones to different technicians with similar values. For example I have to add 20 work zones to technician 1 an…User_2025-01-31-00-30-32-814 15 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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How to show activity name on activity bar?Content Hi, I did not find an option to add activity name to the activity progress bar/label. Does anyone have an idea how to add an activity name? I've attached the scr…
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Working with Repeating ActivityContent Hello Experts, We are Currently working on a Scenario in which Certain resources need to perform set of Activities at customer location during the Start of the W…User_2025-02-03-22-01-17-623 26 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Refresh the Time View on OFSCContent Hi, As far as I have experienced the Time View in OFSC doesn't refresh on it's own. Does any one know if the Activity Time view (Dispatch Board) can be auto refr… -
Unable to add the Action Link(For Hosted Plugins) in Screen ConfigurationContent Hello Experts , I am currently working on a Scenario for which we need to add a the Action Link( Hosted Plugin) in our Screen Configuration . For Achieving this …User_2025-02-03-22-01-17-623 32 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Daily extractContent Hi community. I need a daily extract of all that we have on OFSC, but I don't know how, I know that I have to use a curl or postman, but I don't know what's the …
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Showing Custom fields in the Export functionalityContent Hi All, I am trying to confirm if there is a way to show custom fields when we export from the list view. Standard out of the box fields are being exported when …User_2025-01-29-17-52-39-333 32 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Search Criteria in Mobility (Supervisor App)Content Hi All, as an end user i'd like to be able to search for specific Activities by different categories as you do in the Manage View, when i attempt to use the sear…User_2025-01-29-00-17-24-665 21 views 2 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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External IDContent Hi community. I need to change the resource's tree, but I got this situation: For example, there customers that have been created with the external ID "X", but i…User_2025-02-03-19-39-16-500 14 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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Notifying the System after the activities are routedContent Hi , We are currently working on development of Mobile Application for field agents as a replacement for Mobility Module(Mobility being https based web applicati…User_2025-02-03-22-01-17-623 16 views 6 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Setting Quota thru API for specific timeslotsContent Hi, I need to automate changes in Min Quota acording the service volume. Our system is setup to work with timeslots, but, I couldn't find a way to set the minimu…
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OFSC Collaboration and Daily ExtractContent I'm currently in the process of implementing OFSC Collaboration within our organisation, and we have a requirement to report on the volume of messages and the in…