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Field Service
Discussion List
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2 on-call shifts on a single dayContent Hi, I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call"… -
Adding Multiple Shifts on a same dayContent Hi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working o…
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Keeping nearby activities near with visit bundling keysContent Hello, I have enabled visit bundling keys in my organization and setup a property (called "Work Place") using it as a key. The goal should be, when activities ar…
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Export data in OFSC using REST or SOAP apiContent HI, Is there a way to export data in OFSC using REST API or SOAP API.
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Daily Extract using SOAP APIContent Hi, Is it possible to get daily extract data using SOAP API.
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bulk deletion of activities using Rest APIContent Is bulk deletion of activities possible in OFSC using Rest API?
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TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Technician time cardContent Hi All, We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time… -
CPQ within TOA MobilityContent Hi, I am facing an unique challenge while integrating CPQ within TOA. I was able to write a custom PHP application which ensures auto login of CPQ within TOA ifr…
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Can you block subsequent messages when using Add launch?Content I'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/Reschedule I think Previous Message Status could work,…
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Daily Extract of current dayContent Hi, Is it possible to take a daily extract of current day using REST API.
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Navigating to a new screen on custom actionContent Hi, I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Inte…
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To check availability of resources for the next weekContent Hi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could…Prashant Singh Bhadauria-122022 26 views 4 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Can you Order Message Scenario "Block" elements?Content Hi, I'm using different inventory blocks in message scenarios and I'm wondering if you can change the order the elements are "generated" in. I.e. By default they…
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Can we update the user login password for a group of users in Oracle Field Service Cloud?Content Hello, The scenario is that i want to update the password for a group of users (ie bulk update).Please suggest if you know the SOAP or REST API of Oracle Field S…
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Invoke external URL from OFSCContent Hi,We have a requirement to invoke right now URL from OFSC. Can someone provide some guidance.Thanks,Version OFSC 17.2
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Viewing Unassigned activitiesContent Hi, Is it possible to view unassigned activities in Time view? Now,we can see the unassigned tasks in list view but not in time view. Please suggest. Version OFS…
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Properties not getting displayed in Mobility screenContent Hi All, I have added some custom properties on "Edit/View Activity" mobility screen and set the visibilty as mandatory. Those properties are not getting displaye…
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Change landing page in OFSCContent Hi, Currently, when we login to OFSC we can see the dispatch screen in time view mode. Is it possible to change such that when user logs in , dispatch screen in …
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OAuth 2.0 using POSTMANContent What is the auth url and access token URL that we are supposed to use for accessing OFSC APIs through POSTMAN. I am planning to use OAuth 2.0 for authentication …
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Perform Re-optimization in RoutingContent Hi All, Requirement is to pick up activities in technician’s queue and perform re-optimization but ignore the next activity. Help needed on how to enable the rou…
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OFSC within OSvC TabContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I uploaded a custom script where I was able to show TOA within RightNow …
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Reporting Stopped Error in Resource TreeContent Hi , All of sudden while creating the activites in OFSC, we observed an error "Reporting Stopped Error' in resource tree. Can someone suggest why this happens an…
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Unable to display Custom properties in message scenariosContent Hi , We are able to send notifications via email to technicians when an activity is assigned. However, in the message pattern, we are not able to send some custo…
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How to view the Resource calendars for more than a month in OFSC Dispatch screenContent Hi, Currently, We can see the resource calendar only for a week in Dispatch Screen (Dispatch --> Daily). Is there any way to view resource calendar for a month o…
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List activities for a specific period in OFSCContent Hi, In OFSC, In dispatch screen we can currently view the available activities on a particular selected date. Is there any option to view activities for a specif…
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Is it possible to assign a single complex task to multiple technicians in OFSC?Version OFSC 17.2Code Snippet Hi,Is it possible to assign a single complex task to multiple technicians in OFSC? If so, please guide.
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Support Priority Service UsersContent Hi, Just wondering if there are any users of the Support Priority Service offering for Oracle Field Service Cloud? If so, what benefits you have found from using… -
File Storage UsageContent Hi, We have been trying to explore the functionality of report section of field service cloud. It would be great if some could explain me the functionality of Fi…Prashant Singh Bhadauria-122022 53 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Usage of Offline SynchronizationContent Hi , It would be helpful if someone could explain us the usage of Offline Synchronization . Please do share any documentation regarding it . Regards, Prashant Si…Prashant Singh Bhadauria-122022 28 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022