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Field Service
Discussion List
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Can OFSC handle the Day Light Saving time by itself?Content Hello, The actual scenario can be explained by the below example "The resource address extract for OFSC currently does not recognize the subsets of time zones. F… -
Outbound message on Link template assignmentContent Dear Experts, Can we have an outbound message scenario on Link template assignment on any activity ? In the standard launch condition I could not find any releva… -
Send SMS to technician using OFSCContent Hi All, What configuration do we have to do to enable sending sms to technician as part of notifications/actions? Is it sufficient to just update the technician'…
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Unable to do Sequence routing in the new releaseContent Hi All, While doing the Sequential routing, I created the routing plan say X.I assigned this routing plan to the bucket. Next created another routing plan y. Thi…User_2025-02-03-20-16-47-345 27 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Menu field type in OFSCContent Hi All, In OFSC, there are only combo box & Radio button types are available. Is there any options to create the Menu type field? Thanks, Seethalakshmi -
Default screen set up after log inContent Hi All, Some of our users spend a few minutes every time they log into OFSC configuring the screen for use. For example, as a Jeopardy Manager, I want to view th…
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Integration created through ICS is not workingContent Hello Gurus, I have created an integration using ICS to extract resource details from Oracle Field Service Cloud. I have created 2 connections as follows. 1) Con…
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Visual Representation of Tech Form CompletedContent Hi Team, One of the mobile techs had requested for a valid indicator in the forms. Currently we are building various inspection in TOA with each form in a tab fo…User_2025-01-29-17-52-39-333 21 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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OFSC system's timeout periodContent Hi, I need to know the OFSC system's Timeout period. Can anyone help me out how to check it or from where I can get info about it. ThanksUser_2025-01-31-22-24-47-317 26 views 3 comments 0 points Most recent by User_2025-02-03-21-49-20-916
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Unable to trigger Message on changing value of a property on Manage screenContent Hi, We are trying to add a message scenario on manage screen where if a user selects a "Task type" from drop down list , it should trigger a message to external …
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Export List of all Activity Types with IDContent I have looked around and unable to find a way to export out of OFSC. We have quite a few Activity Types and ss there an easy way to export out a list of Activity…
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Authentication ErrorContent Hi Gurus, I am new to OFSC. I am trying to create activity using Postman. I received the following error message. Where I need to setup the authentication for th… -
Develop plugin in visual studio for the core manageContent Hi All, I am trying to build a custom plugin in visual studio. I have copied the sample plugin files from oracle documentation Please let me know how to make the…
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How to differentiate between segments of Multi-day ActivityContent Hi , While creating multi-day activity, the activity is divided into multiple segments depending on the duration of task & Technician schedule.. We have a busine…
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Usage of Capacity Module for Calculation of Truck Capacity(Weight)Content Hello gurus, We have a use case in which we need to calculate the Capacity(Weight) of the truck delivering the items. While Creation of Activity we added a prope…User_2025-02-03-22-01-17-623 45 views 0 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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How to update Start & End time of an Internal activity in OFSCContent Hi All, We have a business requirement in which we need to update Start & End time of an Internal Activity in OFSC. We are aware that one can achieve this throug…User_2025-01-31-22-24-47-317 37 views 9 comments 0 points Most recent by User_2025-02-01-09-01-51-418
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Searching Scheduled activity by custom property in UIContent Hi, Is it possible to search a Scheduled activity by a custom property in OFSC? I created an activity with a future date and searched it in the UI by a custom pr…
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Add #31# to Phone number in MobilityContent Hi experts, we have the requirement to add the prefix #31# to any phone number in mobility when the user clicks the number to call it. This prefix will hide the … -
Adding Multiple inventories in Inventory type for non -serializable inventoriesContent Hi All, We have a requirement where if the non-serialized parts are consumed by Technician, we need to integrate with ERP for generating a PO based to the suppli…User_2025-01-29-17-52-39-333 31 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Integrating Service Cloud and Field Service using SOAContent Hi, I wanted to integrate service cloud and field service using SOA. When i create a work order in Service Cloud(OSC), it has to update in Field Service cloud(OF…
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Email messages generated from field service remains in new stateContent Hello, In my scenario Email messages are successfully generated but system is unable to send it. Remains in New state only forever. Can anybody suggest me why th…
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How to remove Technician/Resource from Inventory Pool in MobilityContent Hello OFSC Masters, Is there a way to remove the Technician/Resource from the Inventory pool in mobility? The only option available is to Install it back to the …User_2025-02-03-19-47-50-100 38 views 1 comment 0 points Most recent by User_2025-02-03-21-49-20-916
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Warning color change on activity in case of jeopardyContent Hi, Can a multiday activity have a warning color change in case of jeopardy, if no time-slots are defined on the activity. Only alerts at bucket level are visibl…
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Adding custom fields in Inventory Tab in Core ManageContent Hi All, My understanding is that if we need to show any of the inventory values in core, we need to call a pre-defined tab to call inventory columns. However thi…User_2025-01-29-17-52-39-333 26 views 1 comment 0 points Most recent by User_2025-02-03-19-47-50-100
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Suspending job move to Not Scheduled activityContent Hello all OFSC Gurus, By default, when the Tech suspend the jobs / when started activity is suspended, OFSC will save the activity with 'suspended' status with i…User_2025-02-03-19-47-50-100 48 views 6 comments 0 points Most recent by User_2025-02-03-19-47-50-100
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Statistical data for Activity durationContent Dear Experts, We have configured activity duration as 20 mins. But in the documentation I have read somewhere that over a period of time, the statistical data ac…
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Multiple Team ActivitiesContent Hi Gurus, We have some activities which needs multiple team involvement and all are sequence tasks. Each team has multiple resources. We received this activity f…
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Customer Brand Logo is not showing on OFSC mobility pagesContent Hi All, As per the theme image limitations, Added the logo's for Big, Small and Login. Customer brand logo has been changed from oracle to customer logo on OFSC …
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Saving Data on End Activity Screen Without Ending the activityContent Hi All, We have a requirement where we need to save a couple of fields on the end activity screen in the mobile layout with out ending the activity. We want to e…
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Route not activate notificationContent Hi Gurus, Can we send the Notification to the Manager / Dispatcher, when the Technicians not activate the route on the specified time? Thanks, Mohan