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Multiple Team Activities

Received Response
edited Nov 26, 2017 2:13PM in Field Service 4 comments


Hi Gurus,

We have some activities which needs multiple team involvement and all are sequence tasks. Each team has multiple resources. We received this activity from external systems. Once first step is completed the next team will start work on next step. How to achieve this in OFSC?

Ex: Installation Activity

    1. Check Feasibility (Team 1), 2. Install Cable (Team 2), 3. Activate Connection (Team 3)

Teams might either complete or Cancel the task. If it is complete next team should start working on the activities. If the cancel CCA will call the customer and intimate the status to the customer.




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