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Suspending job move to Not Scheduled activity

Received Response
edited Nov 30, 2017 6:30AM in Field Service 6 comments


Hello all OFSC Gurus,


By default, when the Tech suspend the jobs / when started activity is suspended, OFSC will save the activity with 'suspended' status with its start time is the time when its status was set to 'started' and its end time is time of suspension AND new pending NOT ORDERED activity is created. I understand the purpose of this is to enable the Tech to come back later in the day to complete the remainder of the work. 

I have the use case where my client is asking if there is a way to move the suspended activity to NOT SCHEDULED activity instead of to NOT ORDERED activity?

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