To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Survey through collaborationContent Hi, I have a requirement where we want questions to be posted to technicians through collaboration. Let say, dispatcher asks a group of 5 technicians, if an acti… -
Resource not able to view complete activity details in collaborationContent Hi, When the supervisor broadcasts an activity to the resources and clicks on Send Info/Reassign, the recipients cannot view the complete details of the activity…
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Outbound Call while moving the Activities in the Same ResourceContent Hi, We are currently working on a use case in which the Field Service cloud needs to send outbound message to the master system when ever the Activity is moved w… -
Contingent Workers Discussion threadContent Hello OFSC Consultants, I am opening a thread to understand the contingent workers feature and discuss about this. As per the OFSC 18C release we will be having … -
Change image icons for inventoryContent Hi, Is it possible to change or remove image icons for inventory and those on the other screens as well? Thanks, Megha
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Activity assignment based on time-zoneContent Hi, I have been trying to create an All Day activity for a bucket in Pacific Time Zone. The issue I'm facing is that, even though my Company, Bucket and the Tech…
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Insert data - CategoryContent var criar = new criar_Objecto(); ServiceReference1.ServiceCategory serviceCategory = new ServiceReference1.ServiceCategory(); //************DESCRICAO CATEGORIA S…User_2025-02-03-19-41-19-771 19 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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C# Code to create custom object on RightNowContent string identificacao="teste"; string cargo ="Analista sistema/CX"; ///////***********************CAMPOS CUSTOMIZADOS List dv_lista = new List { }; dv_lista.Add(c…User_2025-02-03-19-41-19-771 26 views 1 comment 0 points Most recent by User_2025-01-29-17-52-39-333
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Creating New DashboardsContent Hi Community, How do i create new dashboards apart from the one which are there in the Mange. Thank you. Regards, Ajinkya Patil Version 18B
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Reoptimization in routingContent Hi, I have a requirement to reassign activities from a tech. Following is the scenario. 1. Few activities are assigned to a tech at the start of the day. 2. Rout…
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Activities Not picked up in RoutingContent Hi All, Need some expert eye on Routing. We have created a Routing profile, routing plan and set of activities and assigned this profile to a bucket. When execut…
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Calling native Android App from another native AppContent Hi All, Does anyone know if it is possible to call the OFSC native Android App from another native app on the device. I.e. We have another app on the device that…
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Changing Activities to Non-ScheduledContent We have a requirement to change activities that are already created in the system as Non-Ordered to be changed to Non-Scheduled. This would need to be done for a…
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Accept and Reject button in the chatContent Hi Dear Experts! Please, how can I enable the Accept and Reject button in the chat so that a user can Accept or Reject an inventory? I´m able to share via mobili…User_2025-02-03-17-57-40-170 31 views 0 comments 0 points Most recent by User_2025-02-03-17-57-40-170
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Is mobile plugin Framework supported in Android AppContent Hi All, Can someone confirm that the mobile plugin framework is available in the native Android App? Cheers, Brett Version 18B
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Activity Count in the bucketContent Hi Gurus, In Mass and repeating activity, the activity does not show the number of activity in the technician bucket. Though the activity is not created in bucke…User_2025-02-03-20-16-47-345 12 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Can a resource work on several multi-day activities simultaneously?Content I have a requirement where resources usually work on several multi-day activities simultaneously, since the resources in this case are inspectors who supervise t…User_2025-02-03-19-04-27-500 49 views 11 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Start Conversation action on Activity Hint doesnt displayContent Hi, This is in context of collaboration. https://docs.oracle.com/en/cloud/saas/field-service/18a/fascl/configuring-collaboration.html#c_troubleshooting_the_confi…
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sequential activitiesContent Hi Gurus, How will we do sequential activities, where one activity is completed by a team automatically assign to another team. Thanks, DilipUser_2025-02-03-20-16-47-345 26 views 2 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Post Activity Survey CallsContent Hello Experts, We are currently working on a scenario in which client wants a feedback from the Customer after the completion of task. Could you please help me u…
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How to upload all US Zip codes in Work ZonesContent We are using the Routing model based on Work Zones. Each technician works only in a particular work zone. The US City and Zip Code combination is the Work Zone K…
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Enable Set Plan Button in ForecastContent Hello Experts Can you please let me know the configuration to enable "Set Plan" button in Forecasting. Regards SankhaUser_2025-02-03-22-07-00-275 13 views 0 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Sharing a activityContent Hi Gurus, How can we share a activity, where when a single activity is routed it should get assigned to the technicians and a truck/crane. In group a activity I …User_2025-02-03-20-16-47-345 32 views 0 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Make Quota configuration RO for an UT on ManageContent Hi Guys, Do you know any way to make Quota configuration RO for an UT (keeping Quota values editable in the same time) on Manage? Quota / View / Configuration in…User_2025-02-01-08-03-31-185 44 views 0 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Business IntelligenceContent Hi Gurus, How do we access Oracle business intelligence in OFSC for reports and dashboard purpose? Thanks, MadhuUser_2025-02-03-20-16-47-345 29 views 0 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Technician Rating levelContent Hello All, Is there any way to introduce a rating for technician which will be dynamically updated based on his performance in installations/repairs etc which wi…
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Changing Activity Colours in Mobility viewContent Does anybody know if it is possible to modify the activity colours for the mobility module. We have changed activity colours in manage to match colours from our …
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Force resync the mobile device with server if not synchronized for few daysContent Hi, If mobile device is in offline mode for a few days, will it force resync with the server for authentication when going online? Thanks, Megha
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Email if cancelled tasks has exceeded limitContent Hi, I need to implement a warning email/trigger, if the limit of cancelled tasks exceeds. How can we achieve this? Thanks, Megha
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Editing OOTB Reports/Creating Custom ReportsContent Hello All, I am exploring reporting functionality and came to know that there is no option to extend the reports functionality rather use standard reports availa…