Is there any way to store some master data in OFSC
Could you please share a better solution for the below requirement.
Activity master system – Oracle Service cloud
- Customer will raise a repair request for an air conditioner with basic details (Brand, Type etc.).
- The technician will update the following Ac details from the customer location in the mobile app
- Ac brand
- Ac Model
- Ac Type
- Serial Number
- Date of purchase etc
We are keeping these brand and Model master data in Oracle Service Cloud. The updating functionality will be done through a plugin and it should work offline as well. The Ac details will be stored in the inventory object (customer pool).