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Field Service
Discussion List
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Define/Control Activity Duration based on Team SizeContent Hi, Is there a way we can control the activity duration based on the number of members in a team? Example below: 1. A team has 2 members, they take 4 hours to co… -
Mail ProcessContent Hi, do we a description on how the OFS Mail Process is handled (which Mail Server is used, what can we customize ?, max size, etc.) Any Documentation/insides ava… -
Activity count is coming as zero against routing planContent Hi, I have created a routing plan (screenshot attached). When i am trying to run it manually it showing me the activities count as zero and therefore not routing…
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Creation of Custom Table's in DashboardContent Hi, Based on the documentation provided by Oracle in regards to the dashboard we need to select a table previously configured and use it for the display of resul…
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Confrontational Steps For Outbound Configuration in OFSCContent Hi , I was looking into the Configuration for Outbound Activites using the following guide: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAOIC/FAOIC.p…
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Facing Error while using "TeamWork" Functionality in Add Activity TypeContent What exactly I am trying to do is I am creating an activity by enabling Teamwork features but the problem is that by enabling this I am not able to create the ac…
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How to link two activities which are coming from middleware (SOA) into OFSCContent Dear All, The activities are coming to OFSC through the middleware SOA. These activities need to be linked so that these activities are assigned one after the an…
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Reducing the activity time of bundled activitiesContent Dear All, The requirement is, if suppose 3 activities are bundled. Then once routing has run then by default activity time of 2nd and 3rd activity should be redu…
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Properties are mis-configured error on adding activity within shiftsContent Hi, Attaching the screenshot, I am getting this error while trying to add activity within the Shifts. Any idea why is it so ? Thanks ! Regards
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Open plugin URL (External URL) in a new page on mobileContent Hi All, We are trying to open plugin url to a new tab in mobility/manage screen. Unfortunately it always open in the same tab of the Activity page. Edit/View Act…
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Parent bucket id checkContent hi, In the resource_api sdk I can see that we have a means to specify the parent_id while inserting a new resource to specify the parent bucket under which the r…
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Multi-day Activity Routing and DeletionContent Hi, I am unable to run Routing for Multi-day activities as they are not getting considered for Routing when I chose the Routing Plan. All other single day activi… -
WADL file for REST APIContent Hi All, Is there any way to generate WADL file for OFSC REST API's? Does OFSC support generation of WADL file? Regards, Sachin Rathod
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Searching for Activities in Mobile AppContent We are using not ordered activities in the system so that mobile techs can use their discretion when starting and completing activities in OFSC. However, their m…
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Routing for Activities that Span for Multiple DaysContent Hi, I am unable to run Routing or May be I am not configuring properly for Multi-day activities. All single day activities are getting considered for Routing & a…
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Route unassigned activities to next dayContent Hi, I have a requirement to get the activities that have not been assigned to any techs and just before end of day, route them to the same bucket for next day. W…
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How to calculate average travel time for a resourceContent Hello, I wish to know if we can calculate the average travel time for any resource for the list of assigned activities. I had added the Average travel time tab f…
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Not able to see Quota at Bucket levelContent HI, I am not able to see Quota and corresponding Capacity details at Bucket level.The Bucket which has been created is Quota enabled. Kindly let me know if I mis…
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Issue with outbound from OFSCContent Hi, We are in the process of integrating OFSC with SOA suite and have configured the message scenario and channels in OFSC. the message in OFSC shows up with sta…
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how to share list of available timezones in OFSC to interfacesContent Hi All, I want to share the list of available timezones in OFSC to interface systems so that while creating activity the interface can use correct value to send …
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History API - how to create initial requestContent Hi All, I am trying to use History API. I am unable to create the initial token. Not able to understand how do I send the authentication details to get the first…
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Any way for interfaces (middleware) to fetch the daily extractsContent Hi All, Apart from scheduling reports and sending it to an email is there any way to send reports to particular file location and from there via SFTP middleware …
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Capacity API - calculate skillContent Hi, we have configured 2 Capacity Categories referencing one 'WorkSkill Group' each. The groups have overlapping Work Skill (e.g. Skill Remove is in both groups)…
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Any tool or utility to configure 40k+ resources and work zonesContent Hi All, Is there any tool/utility to configure 40k+ resources and work zones? Creating manual is almost impossible and also migrating from non-prod to prod is th…
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Issue with sequence of activities that are added.Content Hi All, I am facing an issue where when I add an activity to the route of a technician who already has an activity in his route(pending status), the new activity…
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Addition/Subtraction Mathematics operations in OFSCContent Hi All, Does any one know a work around to add or subtract 2 fields in OFSC so that they can be used in Message Scenario. I checked but couldnt find a direct way… -
Rest API - Get activity (using c#)Content Hello, I'm trying to connect Rest API to use "get activity", but the response is always "The underlying connection was closed". I already tried with "SecurityPro…
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Applying external styles/css on OFSC pagesContent Hi, Is there any possibility to apply external css/styles on the OFSC pages? We are trying to have OFSC pages as iframe on another web application, so we are try…
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Learned duration with stats package in same timeContent Hello From OFSC 16.8, it's possible to start the "Learned duration" (set the duration of activities from learned duration) only for one activity type. Before 16.…
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Access OFSC activity details page from CRM applicationContent Hi All, I am trying to access particular activity details page from CRM application. OFSC application is shown in an iframe within CRM application. Intention is …