We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Journey to the End Location

Accepted answer
22
Views
2
Comments
edited Jun 15, 2020 4:45PM in Field Service 2 comments

Summary

Capturing minutes driven to the Resource's End Location

Content

Hello, 

My company's current goal is to understand the overall utilization of our field services team. This includes understanding what amount of time they dedicate to each activity, including driving. We want to use the data for scenario planning analyses to help leaders make decisions about changes to workload. 

The problem I am facing is that the driving time spent going home at the end of each day is seemingly unavailable to me in the stock data warehouse tables my company has. Has anyone figured out how to capture the 'Journey to the end location' in any way? ( See attached image to understand what number I am looking for. ) This time is important for understanding technicians' overall capacity.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!