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Journey to the End Location

Accepted answer
edited Jun 15, 2020 4:45PM in Field Service 2 comments


Capturing minutes driven to the Resource's End Location



My company's current goal is to understand the overall utilization of our field services team. This includes understanding what amount of time they dedicate to each activity, including driving. We want to use the data for scenario planning analyses to help leaders make decisions about changes to workload. 

The problem I am facing is that the driving time spent going home at the end of each day is seemingly unavailable to me in the stock data warehouse tables my company has. Has anyone figured out how to capture the 'Journey to the end location' in any way? ( See attached image to understand what number I am looking for. ) This time is important for understanding technicians' overall capacity.

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