Resource Management
Discussion List
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Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration … -
Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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Unable to find resource count in quota on a bucketSummary: Resource count is not visible in quota section Content (please ensure you mask any confidential information): As per the document, I have set the work skills, a…
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Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
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In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota…
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How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…
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Is there any way to include more fields in Edit Required Inventory screen?Summary: I want to add custom fields (such as "Inventory Name" with a text property) to the Edit Required Inventory screen. Is it possible to include custom properties h…
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Lower environments access security - Training/Test/DEVSummary: As a Business we have Multiple instances of Oracle Field Service Cloud used for user training, user acceptance testing (UAT) and system development work (DEV). … -
Deleting Inactive UsersSummary: I wanted to delete inactive users. I did configure in the User Type → Resouces the possible group actions: After refresh, I did try to select the inactive users…
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Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting WarningsTitle: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings Hi everyone, I have a question regarding the way alerts and warnings…
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How to mass reassign user typeWe created a new user type in Oracle Field Service Cloud, and I'd like to assign over ~100 resources to it from their current user type. I don't see any bulk, mass, etc …
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Resource Type is being grouped During Edit ResourceSummary: Hello! When I add a new resource, the entire list of Resource Types (Field Resource Role) appears. For example, I picked and saved 'PW - Refuse' for User A and …
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Can we restrict Technician / Resource to activate their route on "Home Location"Summary: Hello, We are working on a very strange requirement coming from customer that they are observing some of the Resources / Technicians are Activate their route ev…
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Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe… -
Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please…
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Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…
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Conditional Team Formation(Vehicle and Technician) based on work skillSummary: While creating a team/crew(by drag and drop), is there a way to check certain conditions such as work-skills etc and only if it passes a certain condition allow…
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How is Timesheet processed in OFSC?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Facing issues with turning on Teamwork functionalitySummary: We are not able to turn on Teamwork functionality. Content (please ensure you mask any confidential information): We have a requirement, where we get one task a…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Will the HCM to OFS integration accelerator become redundant after OFS transitions to Fusion App?Summary: I am currently working on setting up HCM to OFS integration using the OIC based accelerator. With OFS set to transition into a Fusion application from 25A, I am…
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Resource History screen - Horizontal scroll barSummary: In the 'Resource History' screen, it would be convenient if the horizontal scroll bar would always be visible. Content (please ensure you mask any confidential … -
Alert for Technicians Assigned to Main Activity in Oracle Field ServiceSummary: Subject: Alert for Technicians Assigned to Main Activity in Oracle Field Service Overview: In our project process, Oracle Maintenance Work Order's (WO) operatio…Prashant Pandya 32 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Handling Multi-Segment Activities in Oracle Field Service Cloud and Maintenance CloudSummary: Product: Oracle Field Service Cloud Title: Handling Multi-Segment Activities and Resource Transactions in Oracle Field Service Cloud and Maintenance Cloud Use C…
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Unable to create SSO user from API due to password requirementSummary: We are utilizing the HCM-OFS accelerator integration. The resource is successfully created, but when it tries to create a user with a User Type login policy set…
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Is there a way to total up the worked hours of a TechnicianSummary: We are looking at triggering certain message scenarios based on things like a resource's total working time. Essentially we want to trigger a property to be set…
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communicated windowsSummary: Clearing the Communicated Window properties Content (please ensure you mask any confidential information): When an activity isn't completed the original day tha…Jamie Watson 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Is there a way to extract a report with the field resources and the active work areas?The client needs to extract this report because it is important for Back Office control.