Resource Management
Discussion List
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Auto-Routing an FA only up to a certain timeSummary: We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on th… -
Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit…
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How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
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Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing …Hardik Gupta 33 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Only allow Move/Reschedule of activity to Bucket(s) without ability to move to a Technician's routeSummary: Is it possible to allow a Manage user to Reschedule (or Move) an activity to a Bucket without allowing them to move tasks directly to technicians' route? We hav… -
Make workflow mandatory before activity completionSummary: I want to able to force users down a workflow path that much be completed before the activity can be ended. Content (required): The aim is to ensure that the us…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome…Mayank Pande 50 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
From where the Craft(Work Skills) of Resource will be syncing to Resource in OFSC?Summary: As my understanding after Admin Sync in OIC, mobile store rooms and truck resources got integrated into OFSC Buckets and From Employee Sync the resources got di…
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Is there a possibility to get a list of users currently logged in to OFS application.Summary: I need list of all users who are currently logged in to application. Note this is not the active users inside applications, But I need users who are currently l…
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Is it possible to expand the period of time that resource history remains on the system?Summary: The resource history now disappears after 24h, and we expected that the information remain for 90 days. Version (include the version you are using, if applicabl…
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OFS integration with source system for Resource creationSummary: OFS integration with source system for Resource creation Content (required): Hi All, The requirement is to have an integration with source system (holding emplo…Senthil Sundar-Oracle 62 views 2 comments 0 points Most recent by Senthil Sundar-Oracle Field Service
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Assigning non-working time for a resource few hours . Not a full day.Hi Team, We have a requirement where in the dispatcher has to mark few hours as non-working time for a resource in the resource calendar. (not a whole day) For example:-…
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Is there a way to retrieve information on what resources are currently onlineSummary: I am looking to find out if there is a way to retrieve a list of online/offline status for all resources? Content (required): Good Morning, Within the Manage sc…ScottDrysdale 62 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Work Zones for resources not required to displace in geographic areas. Temporary statistics upload.Summary: We are interested in assigning the right worker for the right task according to the skills required. The unusual context is that workers are not required to dis… -
Team Structure Representation in OFSCHi Team, We have a requirement where we have to represent team structure of work force in OFSC. There would be Team Leads to whom the Technicians reports to and Managers…Anusree Sahadevan 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Handling huge volume of Resource Location Data for data load.Hi Team, We have to load the resource locations in OFS for more than 7000 resources. For creating a resource location via API we understand there are these steps to do 1…Anusree Sahadevan 42 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Filtering Work Schedules based on a Resource's countryHi Team, Our client business has 2 countries, US and Canada. Both these countries have separate set of work schedules/shifts created. We have this requirement where when…
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How to unblock a user?Summary: Content (required): Hello Oracle Community; I would like to know how to unblock a user who has been blocked due to unsuccessful attempts to log in to OFSC sever…
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Increasing length of [resources] fieldSummary: In the 'Resource Info' screen, the [resources] field does not display the entire list when there are several visible resources assigned to a specific user/resou…Marc Arseneault 42 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to Follow up RCA details of Performance Degradation issue?Summary: Follow up RCA Details of Performance Degradation Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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OFS Resource Activity Duration reportSummary: Content (required): Hi Experts, Can you please indicate which subject area in OTBI can provide details about OFS activity resource duration? We have a requireme…
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Team Leader cannot see resources in bucketSummary: Content (required): Team Leader cannot see resources in the bucket. Steps: Login in OFS Click Manage icon on the left side User can see only himself. There is n…
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Admin role to configure permissionsSummary: **This post was created as part of a How to Service Request (SR)** Content (required): "An admin user type has been created in the Test1 instance and we want to…
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Is there a way to move started activity to another resource?Summary: In Fusion Field Service When started activity is not finished, it should be assigned to another shift through Activity Move. However, system shows message "only…
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How to extract user data in OFS core application?Summary: How to extract the users in an excel sheet (user id, email id, created date, created by, last activity date & level of access) in OFSC application. Content (req… -
Test, please ignoreSummary: Test, please ignore Content (required): Test, please ignore Version (include the version you are using, if applicable): Test, please ignore Code Snippet (add an…
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Is there a way to export the list of resources after you've filtered them by status, type, OFS UISummary: Is there a way to export the list of resources after you've filtered them by status, type, or last login? I don't see an option to export to excel from browser.…Antonio Plaza 53 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…Deepak Prakash 52 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service