Resource Management
Discussion List
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Best way to Model Resource Type based on Data securityHello Champs, In order to model the hierarchy in OFSC, what is the best way to do if eg. US Field Service folks want to see only their set of jobs that they need to assi… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Looking for a way to select multiple options from list for ResourceContent We have the need to be able to select multiple items from a single list for a Resource. We would like to be able to create a field that includes multiple (maybe … -
Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't… -
Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d… -
Debrief Plug in customizationContent hi, We are trying to customize OFSC debrief plug in. But facing issue while configuring nginx reverse proxy. Please refer to steps undertaken by us. Any pointers…
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Adding Calendar Shifts and Non-Working Reasons in Daily Extract (Outbound Integration)Content We want to add all calendar shifts and non-working reasons (for each resource) to the Daily Extract (Outbound Integrations) but I can't find the calendar fields … -
Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T…
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Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit…
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weekStart field of user entity - Default vs other values what is the differenceSummary weekStart of a OFSC User record if Default what will it considerContent Hi All, weekStart of user record as per documentation has "default" as a value apart from…
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Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why …
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Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
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Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Route Deactivation ReminderContent Hi All, We are trying to add an alert to technician to deactivate their route at the end of the day. We are using Activity is completed as the launch condition a…
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Unable to save the login id and password for the resourceSummary Unable to save the login id and password for the resourceContent Hi Experts, we have a scenarios where we imported the technician from ERP into Field Service clo… -
Where can we see whether the resource is 1 Full time equivalent resourceSummary I have configured Full time Equivalent value as 8 hours in the business rules , and also resources are working for 8 hours , now where can i see that resource is…
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Expose mass and repeating activities for these number of daysSummary Please suggest me why exactly we use Expose mass and repeating activities for these number of days functionalityVersion 20 B
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Possible ways of importing users in field service cloudSummary importing Users in Field Service CloudContent Hi, I am in a process of importing users. I would need some insights on possible ways of importing users in field s…
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Access Activity Details Page in Web Browser (CRM Application)Summary How to access activity details page in third party softwareContent Hi, We have business requirement to access activity detail page out of Oracle Field Service Cl… -
Drag and drop techsSummary Create teams of two persons in application screen for dispatcherContent Hello, I am trying to configure a functionality our dispatcher used in legacy view and wi…
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Journey to the End LocationSummary Capturing minutes driven to the Resource's End LocationContent Hello, My company's current goal is to understand the overall utilization of our field services te…
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OFSC Process flow Training Videos/documentsSummary OFSC Process flow Training Videos/documentsContent Hi, Can someone please provide any documents or Videos link which provides the explanation on different proces… -
Pre-Planned LeaveContent Hi Technician need "Emergency Leave" or Pre-planned leave . How the technician will inform to supervisor ?? Please Do needful Thanks, Muthu.E Version 20a
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Prevent visibility to a button prior to route activationSummary We're looking for a way to prevent the visibility of a button before a technician activates their routeContent We're looking for a way to prevent a button from b…
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way to block a resource for month/months in OFSCSummary way to block a resource for month/months in OFSCContent Hi All, Is there a way to block a resource/group for future Month/Months like we need to show that resour… -
Tool in OFSCSummary Resource type "Tool"Content Hi All, Can some one shed some light on "Tool" Resource type we have in OFSC and how can we link it to particular activity.Thanks Reg…
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Common Question About Field ServiceSummary i want to know field service FeatureContent Hi I asked before about how I can create service request from Field Service , and I got the answer that I have to cre…
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Custom Activity StatusContent Hi If i create new Activitystatus (enum filed ) means .. How can i fetch the value in Custom(ActivtiyStatus) Based on Default Buttons like end,suspend,Cancelled …
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Technician MobileContent Hi Is there any feature available to check the battery percentage? in Field Technician Please do needfull Thanks, Muthu.E Version 20a
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Common Questions About Field ServiceSummary Common Questions About Field ServiceContent Hi all I have been worked before in custom Field service application, and the cycle in summery was 1- create Service …