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Handling Multi-Segment Activities in Oracle Field Service Cloud and Maintenance Cloud

in Field Service 1 comment

Summary:

Product: Oracle Field Service Cloud
Title: Handling Multi-Segment Activities and Resource Transactions in Oracle Field Service Cloud and Maintenance Cloud

Use Case and Scenario:

We are integrating Oracle Maintenance Cloud with Oracle Field Service Cloud in an asset-based solution.
Activities are initiated in Maintenance Cloud and then executed in Field Service Cloud, with the completion data syncing back to Maintenance Cloud.

Currently, we have a scenario involving multi-segment activities that span multiple days. Here is a specific example of our use case:

A technician starts a multi-segment activity on Thursday.
They work on the activity for Thursday and Friday (2 days of work).

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