Resource Management
Discussion List
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Setting up resource treeSummary Best practice for resource tree setupContent We are configuring our field service application for one of our client. Please advise about best practice i should f… -
Location visibilityContent Hi Gurus, Kindly let me know how to acheive this scenario. CEO of the company should be able to see the technician's location where they work as well as the mana…Madhumitha Thinakaran-81772 28 views 3 comments 0 points Most recent by Zsolt Tolgyesi Field Service -
Issue with the virtual technicians when changing the photoSummary the photo of the virtual technician does not changeContent I have issue with the photo which are shown in the resource setting. Whenever the photo of technician'…
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Reopening a activityContent Hi Gurus, In one of the requirement, an actiivty will be not done when the technician does not have the required inventory. Once the inventory is loaded for the …
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Update OFSC standard status based on custom field changeSummary Update OFSC standard status based on custom field change- Trigger message scenario based on custom fieldsContent Dears, I would like to set activity standard sta… -
OOTB features, limitations and Customization Options for Field ServiceSummary What are the customization options available for Field ServiceContent I am trying to evaluate Oracle field service cloud for the out of the box functionalities, …
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Routing Strategies > Top down approachSummary Routing Strategy among global bucket to Regional BucketsContent Our activities will be created from Sales Cloud. We have resource tree structure as explained in …
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Reschedule option in End activity ScreenContent Hi Gurus, Could anyone let me whether this can be acheived or not in user type. When a technician started working in a particular activity then he/she should be …
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Non scheduled activityContent Hi Gurus, While creating an activity type what is non-scheduled. As I could find while create an activity from external system without date it is created as Non …Madhumitha Thinakaran-81772 52 views 2 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Field Service - Service RequestSummary Service Request Creation/Assignment/ApprovalContent I am reading about Service Request entity but could not found much information in the oracle docs for working…
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Technician to technician activitiy assignmentContent Hi Gurus, In our requirement when a Engineer assigns a technician with plumbing activity and when he goes to customer place he finds out to be a Electrical activ…
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Can't add inventorySummary I can't add inventory in the activityContent Hi, I created an activity but i can't add inventory in it. Inventory tab has not '+' or Add button. It seems like it…
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Mobile Form OR Plugin to Pull InventorySummary We need to pull inventory from the activity in mobility applicationContent In one of our requirements, we need to push all the inventory items to the mobility ap…
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Impact on Order Processing after Upgrade to 18D from 18CContent Hi Gurus, I wanted to know if there will be any impact on the Order Processing when upgrade from 18C to 18D. If there will be any impact, what is the impact ? Th…
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create a duplicate activityContent Hi Gurus, As we know OFSC functionality of not reopening a past date activity. But how could we possibily duplicate or reopen a past date activity. Thanks, MadhuMadhumitha Thinakaran-81772 44 views 6 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Reopen a past pending activity to future datesContent Hi Gurus, If a supervisor does not routed to an activity to the technician and stays in the his bucket the whole day. The next day can the technician move yester…Madhumitha Thinakaran-81772 48 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Possible to change a resource's type?Summary Is is possible to change a resource's type?Content I created a Group resource in my tree. I would now like to change it to a Bucket. Is that possible? The Resour… -
Pop Up notificationContent HI Gurus, When an activity is assigned to a tech, they do receive notification via email or SMS. Is there a functionality to display pop up notification in the t…Madhumitha Thinakaran-81772 44 views 3 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Assigning activitySummary directly assigning activity from tech to techContent Hi Gurus, What are the possible ways for assigning an activity from technician to technician. Other than col…
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Rollback only specified status activitiesContent Hi Gurus, When a Technician is cancelled or not done will the activity automatically get rolled back to his manager bucket for these two status alone? If there i…
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License DependencyContent Hi, In OFSC how does the license depend on? Is it by the number of users we create in the OFSC application. Thanks, DilipDilip Jayachandra 31 views 2 comments 1 point Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Undefined workzoneSummary Defining the workzone key to the technician , error is populatedContent Hi Gurus, I have created a custom property called "work center". I have to assign each wo…Madhumitha Thinakaran-81772 30 views 1 comment 0 points Most recent by Chris Phillips-119714 Field Service
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Custom ReportsContent Hi Gurus, How do we create a custom report in OFSC? In one of our requirement, we have to show report of the technicians who have working during a particular shi…Madhumitha Thinakaran-81772 24 views 3 comments 0 points Most recent by Zsolt Tolgyesi Field Service
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Difference between workzone and locationContent Hi Gurus, What is difference between adding a workzone and a location to a technician? Thanks, Madhu
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Warning color changeContent Hi, In activity type we have color codes for different status, what does warning indicate? Even when the activity duration is extending beyond the mentioned dura…
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Time Slot and shiftContent Hi Gurus, What is the difference between timeslot and shift. Thanks, Madhu
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru…Madhumitha Thinakaran-81772 17 views 4 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Existing User needs to be associated to new resourceSummary Existing user needs to be associated to new resourceContent Newbie here. Is there an option to create a new resource and associate it to an existing user? I set … -
Using Collaboration Cloud Service OFSC 18CSummary Collaboration Cloud Service ReportsContent Someone knows how to obtain or exists the historical report of the chats, I require the data for example of the respon…
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Starting activities automaticallySummary Can the system start activities automatically when the technician has arrived on the location, by using geofencing?Content Hi community, Does Oracle Field Servic…