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Obsolete error while activity is rescheduled

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edited Apr 11, 2021 8:10AM in Field Service 7 comments

Summary

Obsolete error while activity is rescheduled

Content

Hi Folks, 

Good day

Scenario

1) When an activity is assigned to a technician, due to some reason he/ she can't attend the same on that day.

2) Hence they reschedule the activity mentioning the reason.

3) The activity is moved to the other day as expected, however the message is not getting sent to the recipient it seems and got some obsolete message.

Refer the enclosed snapshot and let us know your inputs.

Thanks

Thiyag

Version

21A

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