Dispatch Functionally
Discussion List
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How should we developer plugin to capture Barcode scan details for Door IDSummary: Need to develop a plugin that: Captures Barcode Data (Door ID as unique identifier). Allows additional fields to be populated (e.g., Contract number, Sales orde…Ashish Gopalrao Dharpure 20 views 2 comments 0 points Most recent by Ashish Gopalrao Dharpure Field Service
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Property Default Value: activity.date not populatingSummary: We have a requirement to auto-populate the 'Date' an activity is planned to in an OFS Form. The Users want to be able to see the Date on the form while they are…Dave Brandon 20 views 4 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Customer Connect on Field Service: 2/6 @ 3PM ET!Please join us on Thursday, February 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you c…
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Alert for Technicians Assigned to Main Activity in Oracle Field ServiceSummary: Subject: Alert for Technicians Assigned to Main Activity in Oracle Field Service Overview: In our project process, Oracle Maintenance Work Order's (WO) operatio…Prashant Pandya 23 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe…Dave Brandon 22 views 7 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Access a technician's "Activate Route" contextHello! I would like to know if it is possible to access the context (screen) of a technician's "Activate route". We need to know who started the technicians' route (whet…Rocio Ferrer 15 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…Anusree Sahadevan 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Unable to find Asset Number Property in Asset Detail pluginI am unable to find the Asset Number property in Asset Details Plugin How can i show Install Base Asset Number in Activity?
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communicated windowsSummary: Clearing the Communicated Window properties Content (please ensure you mask any confidential information): When an activity isn't completed the original day tha…Jamie Watson 28 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat…
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Route activationHi, It is possible to have a record of who activates the route of a resource, that is, whether it was the resource itself or another user (for example, dispatcher or adm…Ariel F. Alaniz 42 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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expiration/deletion of "unscheduled"/pending activities in TOAHello, I must validate the expiration/deletion of "unscheduled"/pending activities in TOA. Do they still exist in the interface after 90 days? ThanksRocio Ferrer 77 views 6 comments 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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CX Customer Connect on Field Service 1/9 @ 3PM ET!Please join us on Thursday, January 9th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to ask questions & gain more insight on how you can drive bett…
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How the condition works to have separate condition triggered?Summary: I have one requirement to add validation in field service. This requirement was to trigger two different validation, but as it is not feasible currently I am tr…Jidnyasa Falak 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Need a way to prevent users from start and stop/end the field service activity within 1 minute.Summary: We have one requirement to prevent field service users to starting and stopping/ending the field service activity within 1 minute. Some times users are starting…
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Is it possible to Cancel the Non-Scheduled Bulk Activity as Field of Activity Time Of BookingSummary:Hi Team, We have 26K Non-scheduled Activity ID and as per business requirement, we need to cancel all 26K data from Non-Scheduled bucket in Dispatch Console. As …
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REGISTER NOW: Oracle Field Service 25A Release Deep Dive Webinar - February 26th. 2025REGISTER NOW: Oracle Field Service 25A Release Deep Dive Webinar - Wednesday, February 26th, 2025 Summary: Register now for our quarterly Oracle Field Service Release De…
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Dispatch Console Adhoc Filter Issue OFSC Production EnvSummary:Hi Team, We have observed that particular properties "Activity Time Of Booking" is not showing in the Dispatch Console Adhoc Filter with Select Field even also a…
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CX Customer Connect Field Service Showcase: 12/5 @3PM ETPlease Join us on December 5th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Paula Rankin-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma…Paula Rankin-Oracle 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …Indranil9622 14 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…Jidnyasa Falak 21 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure…
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AI Recommendations Feature - QuestionSummary: I have a question on the recently introduced AI recommendations functionality. When it was initially released I logged a SR as it wasn't working as expected. An…
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a…
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Create an activity that requires multiple resourcesSummary: Some of our activities require multiple resources to execute, we would like to automatically assign it to multiple resources (or to a team). What would be the m…
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…