Dispatch Functionally
Discussion List
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Application refresh that should not clear the message errorSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there some way to configure some type of Application refresh, or if … -
Will "Where is my Tech" tracking URL 'etadirect.com' be deprecated along with the login/api url?Summary/Question: We are aware that User Login Domain & API Domain requests using 'https://login.etadirect.com' will be depreciated in 23D and replaced by https://.fs.oc…Jim Altmeyer - Support-Oracle 22 views 1 comment 0 points Most recent by Jim Altmeyer - Support-Oracle Field Service -
Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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REGISTER NOW: Oracle Field Service 23B Release Deep Dive Webinar (May 24th, 2023)REGISTER FOR THE OFS 23B RELEASE DEEP DIVE HERE Summary: Product Management reviews new features in the 23B release of Oracle Field Service. Content: Watch our webinar f… -
Adding a Plugin to Dispatchers List ViewHi Team, I was trying to add button with a plugin in the 'Activity List' view so that the dispatchers would be able to view it. I am unable to see the button anywhere in…
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Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
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Search activity using activity idSummary Search activity using activity idContent We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity …
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How to change the Time Slot on an activity via Message ScenariosSummary: We'd like to modify the Time Slot on activities, during specific situations, and would like to use message scenarios to do so. Content (required): There are spe… -
Admin role to configure permissionsSummary: **This post was created as part of a How to Service Request (SR)** Content (required): "An admin user type has been created in the Test1 instance and we want to…
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Replay Available: Oracle Field Service 23A Release Deep DiveSummary: Product Management reviews new features in the 23A release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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Modify completed activitiesSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Information update can be submitted in activity History, despite being i…
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Is there a way to move started activity to another resource?Summary: In Fusion Field Service When started activity is not finished, it should be assigned to another shift through Activity Move. However, system shows message "only…
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Duplication - Link TemplateSummary: How to avoid duplicate linkage happening from the link template. Content (required): Linking is happening more than once with the same parent and it should be o…Deepak Prakash 22 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…
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Which service update will my production environment receive in a quarterly update?**This post was created as part of a How to Service Request (SR) Summary of the question: In the upcoming quarterly update for my production environment, which service u…Gustavo Guarin - Support-Oracle 4 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Can I reschedule an activity which is in the past ?Summary: We are trying to reschedule an activity which was scheduled for a past date. For example, if an activity is scheduled for today and it has not been handled/work…Renato Kermentz-Support-Oracle 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Why is the activity location on OFS different from Google Maps ?Summary: We have recently reported a wrong geolocation to Google Maps. We have been informed that it has been corrected, but it's not appearing on OFS - i.e. OFS still s…Renato Kermentz-Support-Oracle 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Is it possible to disable the property hint for a specific user type?Summary: Is it possible to disable the property hint for a specific user type Content (required): Property hint displays information when a user hovers over the field na…
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Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there…
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Tracking available for Update LocationSummary: Looking for tracking/API capability for Update Location function Content (required): Is there any tracking to the address correction (activity_update_location) …
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How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar…Juan Cruz-Support-Oracle 2 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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REPLAY NOW AVAILABLE: Field Service 22D Release Deep Dive WebinarSummary: Product Management reviews new features in the 22D release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…SUUM Technologies 22 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 13 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 22 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Capture labor hours from each of crew members and in case of team work from all team membersSummary Capture labor hours from all crew members assigned to a single activity or operation...Content We have a requirement to push single operation along with operatio… -
Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field …