Dispatch Functionally
Discussion List
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Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d… -
Debrief Plug in customizationContent hi, We are trying to customize OFSC debrief plug in. But facing issue while configuring nginx reverse proxy. Please refer to steps undertaken by us. Any pointers…
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Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Font color for Activity Time View LabelSummary Controlling font color for Activity Time View Label for Activity color schemesContent We have changed the color scheme for our activity type statuses and have so…
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Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T…
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why …
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Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t… -
Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…
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During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…
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Service Window and Time slotSummary What is the difference between service window and Time slotContent Hi All, We are trying to understand the difference between service window and time slot. We ha…
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Idea Posted: Associate Assisting Activity to Team Lead's Activity on his routeSummary Associate Assisting Activity to Team Lead's Activity on his routeContent Hi I posted an idea in the idea lab. We really this feature as out of the box to simply … -
Assign the Single Activity to multiple TechniciansSummary How to assign the Single activity which have total duration more than one day.Content Hi Guys, How do we assign the single activity which having total 24 hours d… -
Dynamic Search Filters on Activity Dispatch boardSummary Dynamic Search Filters on Activity Dispatch boardContent Hi team, We are working on activity filters to filter out the Activities based on workzone and Work skil…
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Manage Holidays for Different Time ZonesSummary Manage Holidays for Different Time ZonesContent Hi Guys, We are implementing OFSC for different times zones so holidays will be different for each time zones(bas…
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Pre-Planned LeaveContent Hi Technician need "Emergency Leave" or Pre-planned leave . How the technician will inform to supervisor ?? Please Do needful Thanks, Muthu.E Version 20a
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Scheduling an activity for Particular timeSummary How to start a an activity in particular timeContent Hi Community, How should dispatcher assign the activity to technician at particular time, Refer the below im…
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How to schedule a Lunch Break in fixed windowSummary Lunch break from 12 - 13:00Content Hi Community, How did we schedule a lunch break in fixed time, I have created a. Regular shift 08 - 17. Then added activities …
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Multiday Activity in OFSCSummary How to schedule a multi day activity in OFSC and engagement cloudContent Hi Community, How we can schedule a multi day activity from engagement cloud to OFSC, 1.…
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Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome… -
Field Service Set up docSummary Field Service Set up docContent Hi All, Does oracle provide any standard template to capture the set up values of OFSC? I couldnt get one. If you have one such c… -
Common Question About Field ServiceSummary i want to know field service FeatureContent Hi I asked before about how I can create service request from Field Service , and I got the answer that I have to cre…
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Custom Activity StatusContent Hi If i create new Activitystatus (enum filed ) means .. How can i fetch the value in Custom(ActivtiyStatus) Based on Default Buttons like end,suspend,Cancelled …
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Technician MobileContent Hi Is there any feature available to check the battery percentage? in Field Technician Please do needfull Thanks, Muthu.E Version 20a
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Common Questions About Field ServiceSummary Common Questions About Field ServiceContent Hi all I have been worked before in custom Field service application, and the cycle in summery was 1- create Service …
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Activity StatusContent Hi , i want to add 'lov value" in Activtiy status is that possible?????. But OOTB Activtiy status field as text field .is this possible to add new value to show …Muthu Elumalai-163427 18 views 4 comments 0 points Most recent by Muthu Elumalai-163427 Field Service
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File Attachment is possible ???Content Hi , I want attach document like PDF,Excell is this possible???... Already "upload "is there but it accept only picture. Use Case: Supervisor need to send pdf fi…Muthu Elumalai-163427 30 views 2 comments 1 point Most recent by Muthu Elumalai-163427 Field Service
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Viewing Link Intervals in Activity DetailsContent Does anybody know if it is possible to view link intervals on activities in OFSC - for example in activity details. We have a new requirement in our organisation… -
Using Teamwork for Part DaySummary How to configure resources to change teams part way through the dayContent In our organisation, we have resources who work together as teams. Generally these tea…