Dispatch Functionally
Discussion List
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Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why … -
Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t… -
Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…
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During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…
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Service Window and Time slotSummary What is the difference between service window and Time slotContent Hi All, We are trying to understand the difference between service window and time slot. We ha…
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Idea Posted: Associate Assisting Activity to Team Lead's Activity on his routeSummary Associate Assisting Activity to Team Lead's Activity on his routeContent Hi I posted an idea in the idea lab. We really this feature as out of the box to simply … -
Assign the Single Activity to multiple TechniciansSummary How to assign the Single activity which have total duration more than one day.Content Hi Guys, How do we assign the single activity which having total 24 hours d… -
Dynamic Search Filters on Activity Dispatch boardSummary Dynamic Search Filters on Activity Dispatch boardContent Hi team, We are working on activity filters to filter out the Activities based on workzone and Work skil…
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Manage Holidays for Different Time ZonesSummary Manage Holidays for Different Time ZonesContent Hi Guys, We are implementing OFSC for different times zones so holidays will be different for each time zones(bas…
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Pre-Planned LeaveContent Hi Technician need "Emergency Leave" or Pre-planned leave . How the technician will inform to supervisor ?? Please Do needful Thanks, Muthu.E Version 20a
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Scheduling an activity for Particular timeSummary How to start a an activity in particular timeContent Hi Community, How should dispatcher assign the activity to technician at particular time, Refer the below im…
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How to schedule a Lunch Break in fixed windowSummary Lunch break from 12 - 13:00Content Hi Community, How did we schedule a lunch break in fixed time, I have created a. Regular shift 08 - 17. Then added activities …
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Multiday Activity in OFSCSummary How to schedule a multi day activity in OFSC and engagement cloudContent Hi Community, How we can schedule a multi day activity from engagement cloud to OFSC, 1.…
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Field Service Set up docSummary Field Service Set up docContent Hi All, Does oracle provide any standard template to capture the set up values of OFSC? I couldnt get one. If you have one such c… -
Common Question About Field ServiceSummary i want to know field service FeatureContent Hi I asked before about how I can create service request from Field Service , and I got the answer that I have to cre…
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Custom Activity StatusContent Hi If i create new Activitystatus (enum filed ) means .. How can i fetch the value in Custom(ActivtiyStatus) Based on Default Buttons like end,suspend,Cancelled …
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Technician MobileContent Hi Is there any feature available to check the battery percentage? in Field Technician Please do needfull Thanks, Muthu.E Version 20a
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Common Questions About Field ServiceSummary Common Questions About Field ServiceContent Hi all I have been worked before in custom Field service application, and the cycle in summery was 1- create Service …
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Activity StatusContent Hi , i want to add 'lov value" in Activtiy status is that possible?????. But OOTB Activtiy status field as text field .is this possible to add new value to show …Muthu Elumalai-163427 40 views 4 comments 0 points Most recent by Muthu Elumalai-163427 Field Service
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File Attachment is possible ???Content Hi , I want attach document like PDF,Excell is this possible???... Already "upload "is there but it accept only picture. Use Case: Supervisor need to send pdf fi…Muthu Elumalai-163427 65 views 2 comments 1 point Most recent by Muthu Elumalai-163427 Field Service
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Viewing Link Intervals in Activity DetailsContent Does anybody know if it is possible to view link intervals on activities in OFSC - for example in activity details. We have a new requirement in our organisation… -
Using Teamwork for Part DaySummary How to configure resources to change teams part way through the dayContent In our organisation, we have resources who work together as teams. Generally these tea…
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Upload shapefile that is stored in local hostSummary Upload shapefile not accessible from a public networkContent Hi Is is possible to upload a shapefile that is stored locally in my laptop? From documentation it s…
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Printing from OFSCSummary Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.Content I'm currently working on an OF…
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Assigning the activity based on lat and long detailsContent Hi Gurus, We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option i…
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User Type SettingsSummary User Type SettingsContent Good Morning, Someone with this problem or some guidance please. In the types of users, I made a copy of an administrator profile (see … -
How to change the status of an activity in the pastSummary How to change the status of an activity in the pastContent Activity #### started a week ago by Technician and still it is in started status, we are unable to End…Shailendra Vishwakarma 48 views 2 comments 0 points Most recent by Chris Phillips-119714 Field Service
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Error deleting capacity categories and skillsSummary Error deleting capacity categories and skillsContent Any with this problem? I need to eliminate job skills and capacity categories but it shows me the following …
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Routing / Dispatch not visibleContent Hi, I have setup the Visibility in User Types screen for Routing since by default is not there. Still it is not visible and I am using admin user. Do we need to …