Dispatch Functionally
Discussion List
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REPLAY NOW AVAILABLE: Field Service 22D Release Deep Dive WebinarSummary: Product Management reviews new features in the 22D release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos… -
How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti… -
Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…SUUM Technologies 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 32 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 22 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Capture labor hours from each of crew members and in case of team work from all team membersSummary Capture labor hours from all crew members assigned to a single activity or operation...Content We have a requirement to push single operation along with operatio… -
Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…Marc Arseneault 12 views 1 comment 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview …
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…
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Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not… -
Replay now available: Field Service 21D Release Deep Dive Webinar (November 16th, 2021)Summary: Product Management gives an overview of the new features in the 21D release of Oracle Field Service. Content: Oracle Field Service Product Management hosted a l…
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Upcoming Field Service 21C Release Deep Dive Webinar - Join us on August 17th!Summary Join Product Management for an overview of the new features in the 21C release of Oracle Field Service Content Oracle Field Service Product Management is wil…
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Looking for a way to select multiple options from list for ResourceContent We have the need to be able to select multiple items from a single list for a Resource. We would like to be able to create a field that includes multiple (maybe …
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Create a Notification if activites cannot be routedContent I'm looking for a method to create/send a notification when a routing run cannot route the activities. As the activities are created via API we are placing them …
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Contingent Worker SchedulingSummary Contingent Worker SchedulingContent Our business model is designed to use Contingent workers for many activities. What is the best or optimal way to schedule the…Srikanth Venkatasubramanyan 16 views 6 comments 0 points Most recent by Srikanth Venkatasubramanyan Field Service
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Deep link supportSummary Deep link supportContent Hi, We are using OSvC to create Activities in Field Service and would need a quick punch into OFSC for the newly created Activity so dis…
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Debrief - Field Service ActivitiesSummary Debrief - Field Service ActivitiesContent All, Can someone who has implemented OFS kindly share the process of Debriefing transactions once the technician comple…
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How to make a field mandatory based on change in another fieldContent Hi, If a user changed a value in a field then make another field mandatory to capture a reason. Here, let's say I've exposed the "sla_window_start" (OOTB) field …
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OFSC Configuration queryContent Hi All, For 04-Multi-Day-Routine(M04) activities Reschedule option was not viewing. I checked in Configuration->Activity types->M04 allow reschedule option was m…
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Linking Activities - UISummary Linking Activities - UIContent All, Just need some assistance with this issue. I have few Linked activities, and i am trying to link them through UI for now and …Srikanth Venkatasubramanyan 19 views 9 comments 0 points Most recent by Andy Murray-Oracle Field Service
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Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't… -
OFSC Configuration queryContent Hi All, In OFSC, For adding new field in My Route -> map view where should I navigate in configuration screen. can any one help me here. Thanks, Kumar. Version 2…
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Preventing a resource from Activating his route in the futureContent Is there a way to prevent a resource from accidently activating his route in the future? For example, today at 7:20, he went to activate his route, but had enter…