Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24B

Summary:

We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity?

Release notes say that "The logic determining when the dialog is displayed has not changed" - but what is the logic? Is it configurable? and if it is configurable where do we find it?

Upon testing we seem to find that 22 activities seems to be the trigger in our instance but this could still be a significant duration of activity - I was able to assign 21 activities to a single resource filling there day from 9am on current day to 7am the following day - did not receive the alert warning to 'accept risk' yet adding a single additional activity to take it to 22 activities - I did then get the warning to 'accept risk'.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!