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Unable to Map Document Upload Field in Oracle Field Service

Hello Oracle Community,

I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. The objective is to upload the document from Sales Cloud to a specific field in Field Service.

However, I’m facing an issue where the field intended for document upload in Oracle Field Service is not appearing in the data mapping section of Oracle Integration Cloud. I’ve verified that the field is correctly set up in Oracle Field Service, and the integration is otherwise functioning as expected.

Has anyone encountered a similar issue? What steps should I take to ensure that this document upload field is available for mapping? Are there any configurations or settings in either Sales Cloud or Field Service that I might be missing?

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