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Service Request in OFSC

Accepted answer
edited May 26, 2020 12:12PM in Field Service 10 comments


What is a Service request OFSC?


Hi Community,

I have few questions regarding Service Request in OFSC,

1. What is difference between Service request in engagement cloud and field service cloud.

2. We have requirement that, user need to navigate from Activity details page to associated service request page in engagement cloud, So i have created the 'Plugin' with static Service request landing page URL and associated with 'button' and exposed in layout in OFSC.(working fine)

3. My question is here, Is Service Request(SrNumber) is flowing to OFSC?, if yes, how we can build a dynamic URL by Passing 'SrNumber' as parameter in OFSC.

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