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Multiday Activity in OFSC

Received Response
edited May 28, 2020 5:10AM in Field Service 2 comments


How to schedule a multi day activity in OFSC and engagement cloud


Hi Community,

How we can schedule a multi day activity from engagement cloud to OFSC,

1. I have tried creating a activity type 'Install inventory' with 'manual duration' 1440(24 hours) minutes  and created the work order.

2. The Created WO flows to OFSC and but  showing time duration only 1 hr, but changed back to 24 hr and assigned to engineer for 4 days(7+7+7+3) in a row, but when i cancelled a Activity for first day, the activity status has been updated back to OEC as cancelled irrespective of remaining three days.

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