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Field Service
Discussion List
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Double work zonesContent Hi. I have this scenario: We have one technical resource with 2 different work zones, sometimes been created 2 work orders (activities) for each work zone, but i… -
Link templateContent Hi There, How can we link activities automatically. I could see that using link template i m able to link activities manually. Can anyone help me with this. Than…Mohana Gopal S-Oracle 23 views 1 comment 0 points Most recent by Shaun Nicely - Helix Business Solutions -
part availability search and multiple part request using mobilityContent We have a requirement in OFSC mobility where we need to call external system to get data on parts availability search and send multiple part request to other sys… -
Theme copyrightContent Hi Srs. I´m trying to create a theme in OFSC with the custom logo organization, but ask me a "copyright" field. Sincerely I don´t know whats the copyright date, …Braulio Rodriguez 29 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
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Not able to view all inventory Type in Resource inventoryContent Hello experts, We have created a new inventory type" Volume_Test" in configuration ---> inventory types . After creating it , we tried adding the newly created i…
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Custom Field for RoutingContent Hi, I would like to know if a custom field can be used as one of the criteria for routing. Will two or more custom fields be used for routing purpose. Thanks
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Link activityContent Hi There, Any suggestions on how this scenario can be done. Scenario: Once activity A1 is completed by Tech1, A2 activity should be assigned to Tech2 if in-case …
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Passing Activity Group ID in Outbound MessageContent We have successfully integrated and passing all activity info back to our upstream system. However, we have use cases where our mobile resources will be creating…
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No Time Slot and Non-Ordered activitiesContent We have a unique implementation in that we need the mobile resources to have the flexibility to work on activities in random order so that if they have 6 activit…
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Configuration/Customization of OFSCContent Dear Experts, I am new to OFSC and trying to figure out configuration and customization flow, requirements to setup OFSC and relation between OFSC and Oracle Rig…
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Tracking CodeContent Like Google Analytic how to add own tracking code Version Service Cloud, Customer Portal, -
Use of linked items in upload_catalog request of parts catalogContent Hi All, Can anyone explain me the practical use of linked_items in upload_catalog method of parts catalog Version 17.8
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Field Service two factors authenticationContent Hello, We are interested in understanding if Field Service Cloud (TOA) can be accessed with two factor authentication (login and one-time passcode) both login pa…
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Unable to update the Status of Message Sent from OFSC to AcceleratorContent Hi Gurus, We are currently working on integration of OFSC to Service Cloud . We are using accelerator as middleware and are using simple workflow (mentioned in O…Prashant Singh Bhadauria-122022 23 views 5 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Remove OOB status from Activity hintContent Hi, We have a requirement to remove system status(OOB) field from activity hint. I searched in user types-->Screen configurations-->Activity hint but could not f…
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Removal of Add (+) from Resource Information screen for Work skill fieldContent Dear Experts, Can we remove Add(+) sign from work skill field and keep the Modify button on the resource information screen. There is a requirement where the Dis…
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Inventory requiredContent Masters, I would like an help for a requirement. In creating an activity through the inbound, it is possible to put the inventories required to carry out the act…
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Resource Cloning in Field Service CloudContent Dear experts, Can we clone a Resource soft skill information into another resource, I mean the one resource workzone, workskill into another. Regards, Vivek Kuma…
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Mobile Extension FrameworkContent Hi All, Any idea about Mobile Extension Framework and how is it associated with OFSC. With 17.2, Oracle has suggested our customer that customized plugins and ex…
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Authentication Error: 403 While Trying to Create Part CatalogContent Hi, I am trying to Create Catalog using SOAP API . And getting the Following Response 403 Authentication…Prashant Singh Bhadauria-122022 26 views 7 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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How does capacity/time intervals work ?Content Hi All, I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals) work. I added cou…
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Validation failed on not done scenario for multi day activityContent Hi All, I am getting validation failed message on the not done action although values are system generated. Scenario : Segment of 1 hour duration is set to 'Not …
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Multi day activity finished checkbox visibilityContent Hi All, We have to disable multiday finished checkbox on mobilty layout for some of the segments to achieve a business requirement. Please let me know if it is p…
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Planning for an Event Using OFSCContent Hello Gurus, We have a scenario in which we need to plan for a sale which is scheduled for a upcoming month , Can we achieve this with the help of capacity modul…Prashant Singh Bhadauria-122022 28 views 0 comments 1 point Most recent by Prashant Singh Bhadauria-122022
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Will notification sound come in mobile login for the technicianContent Hi All, When the activity is assigned to the technician, is there a way to have a notification sound. Currently, I don't find any and every time the technician h…
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File Properties from Upstream SystemContent We are attaching several types of docs to each activity that is created in OFSC from our upstream system OSVC. We are able to send pdf and other docs and excel t…
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Search Scheduled Activities by Custom field in OFSCContent Hi, Is it possible to search Scheduled activities by custom fields in the UI? I created a scheduled activity for future date and searched it by a custom property…
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Enabling Delivery channels in OFSCContent Hello, I am using OFSC message scenarios. On the message scenario window, when i click the Channels button, there is no option to add delivery channels. Could an…
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Creating Non-Scheduled Activities - APIContent Good Morning, I would like to know how to create unordered and unordered activities through the inbound API. I know you need to set up the activities to be unsch…
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Can OFSC handle the Day Light Saving time by itself?Content Hello, The actual scenario can be explained by the below example "The resource address extract for OFSC currently does not recognize the subsets of time zones. F…