To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Integrating Field Service with Service Cloud using acceleratorContent I am actually integrating Oracle Field Service with Oracle Service Cloud using the accelerator. After importing the php files, workspaces, reports in Oracle Serv… -
Character restriction on fieldContent Hi community. ¿Have anyone configured a restricción for a field? I need to limit a field, it's a field where the technician must write the field notes, but this … -
Routing filterContent Hi community. I'm trying to make a filter to a routing plan, but I need to see the activity types, but I can't, for example, I need to apply the filter for the t…
-
How to set up a bucket?Content I am integrating Oracle Field Service with Oracle Service Cloud using the accelerator. I need to do the following as part of configuring Field Service: To access…
-
Segregating Resources during Routing , Based on Resource OvertimeContent Hello Gurus , We are currently working on a use case in which we have two set of Resources . * The First set of resources should not have activities assigned to …
-
Inefficient routes when running routing over multiple days.Content As a business, we have some field teams who deal with entirely planned work. As a result we would like to route activities up to 28 days ahead of time. Currently… -
Cloning of test instance to production in OFSCContent Hi Gurus, When we create a junk value in test environment and if we delete it, ID will be still existing in the backend. So when we clone the same to production …
-
Copy ActivityContent Hi Gurus , Is there a possible way we could copy a set of Activities from one day and place its duplicate set in another date in OFSC . Regards, Prashant Singh B…Prashant Singh Bhadauria-122022 25 views 6 comments 0 points Most recent by Prashant Singh Bhadauria-122022
-
XSL Transformation in OFSContent Hi All, I am using XSL transformation of data coming from OSvC into a table to show organisation details. The table has 13 rows. I am noticing that the table is …
-
Assign single activityContent Hi, Can anyone help me with this solution Couple of activities are there in bucket when routed to technician only one activity should be assigned to a technician… -
Screen configuration based on activity typeContent Hi, our technicians need to type in some information about the job they have done when they click on "End activity": basically, they need a check list based on t…
-
Customer Tracking TechnicianContent Hi, Do we have possibility for the customer to find where the technician travels to reach the customer place during a field service activity, like how the superv…
-
All the Message Scenario has retry time for sending set to 80 hoursContent Hello, If i will set the Sending will time out in property to 80 hours for all the Message scenario. Then is there any impact in the performance of the OFSC syst…
-
Assigning Team ActivityContent Hi, How to make group of technicians in a single team. I have added activity type by checking team work. The scenario is when an incident is created it should be…
-
Capacity CategoryContent Hi, What are the basic setups for forecasting and capacity category? Thanks, Madhu
-
Team FunctionalityContent Hi Team, Can anyone there help me in the below scenario A particular activity say Installation should be done by 3 technician( These techs should always be in a …
-
RoutingContent Hi, Is it possible to route an activity from bucket to bucket? As i tried this functionality by routing it from Manager bucket to Team Leader Bucket, the activit…
-
OFSC to OSvC OOTB IntegrationContent Hi All, I am trying to integrate OSvC OFSC through any OOTB method instead of going to the ICS or Accelerator I heard something about message scenario concept i… -
Link activity using REST APIContent Hi, Can anyone help in setting link activity using REST API by step by step configuration Thanks, Madhu
-
Deactivate RouteContent Hi Gurus, Can field technician deactivate the route due to his personal emergency? Use Case: Field Technician wants to take day off due to his personal reason. F…
-
Model Property in inventory typeContent Hi All, Can anyone explain me the use of model property in inventory types in OFS. I am stuck with handling non-serialised inventory stuff and I feel this can be…
-
Load data in OFSCContent Hi All, Is it possible to load past data of activity into field service application? If yes may I know how that can be done. Thanks, Madhu
-
Status information in Routing runContent Dear Experts, When we run routing in OFSC, then in the execution summary we find the launched column have different signs depicting whether the routing run was r…
-
CalenderContent Hi, Can we add calendar field in OFSC? Thanks, Madhu
-
OFSC to OSvCContent Hi All, My Requirement it to integrate the OSvC OFSC without using the middle ware. I am sure that we need to configure CPM in OSVC, 1.Please let me know where …
-
File Property Type Inbound/OutboundContent We are needing to send some custom file property types to an upstream system, does anyone know if this is possible and shed some light. One would be scanned imag…
-
OFSC To OSvC integration using REST APIContent Hello Gurus, As per the below document, I am following the steps in the document and have installed cURL. https://docs.oracle.com/en/cloud/saas/field-service/18a…
-
Unable to set 'position_in_route' using rest apiContent Hi Experts, I'm trying to create an activity using RestApi, I'm passing "position_in_route" : "unordered" but it is not reflecting and the ordered activity is al…
-
Change of Time format in OFSCContent Dear Experts, Do we have an option of changing the time format for the bar in the core manage in OFSC screen. The default time format is like "Saturday 31 March …
-
Facing issue with integration between OSvC to OFSC using acceleratorContent Hi All, We are trying to integrate Oracle Service Cloud and Oracle Field Service Cloud using accelerator. We have followed the steps as given in the oracle confi…