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Field Service
Discussion List
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Can a resource work on several multi-day activities simultaneously?Content I have a requirement where resources usually work on several multi-day activities simultaneously, since the resources in this case are inspectors who supervise t…User_2025-02-03-19-04-27-500 48 views 11 comments 0 points Most recent by User_2025-02-03-19-04-27-500 -
Start Conversation action on Activity Hint doesnt displayContent Hi, This is in context of collaboration. https://docs.oracle.com/en/cloud/saas/field-service/18a/fascl/configuring-collaboration.html#c_troubleshooting_the_confi… -
sequential activitiesContent Hi Gurus, How will we do sequential activities, where one activity is completed by a team automatically assign to another team. Thanks, DilipUser_2025-02-03-20-16-47-345 25 views 2 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Post Activity Survey CallsContent Hello Experts, We are currently working on a scenario in which client wants a feedback from the Customer after the completion of task. Could you please help me u…
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How to upload all US Zip codes in Work ZonesContent We are using the Routing model based on Work Zones. Each technician works only in a particular work zone. The US City and Zip Code combination is the Work Zone K…
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Enable Set Plan Button in ForecastContent Hello Experts Can you please let me know the configuration to enable "Set Plan" button in Forecasting. Regards SankhaUser_2025-02-03-22-07-00-275 13 views 0 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Sharing a activityContent Hi Gurus, How can we share a activity, where when a single activity is routed it should get assigned to the technicians and a truck/crane. In group a activity I …User_2025-02-03-20-16-47-345 32 views 0 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Make Quota configuration RO for an UT on ManageContent Hi Guys, Do you know any way to make Quota configuration RO for an UT (keeping Quota values editable in the same time) on Manage? Quota / View / Configuration in…User_2025-02-01-08-03-31-185 43 views 0 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Business IntelligenceContent Hi Gurus, How do we access Oracle business intelligence in OFSC for reports and dashboard purpose? Thanks, MadhuUser_2025-02-03-20-16-47-345 29 views 0 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Technician Rating levelContent Hello All, Is there any way to introduce a rating for technician which will be dynamically updated based on his performance in installations/repairs etc which wi…
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Changing Activity Colours in Mobility viewContent Does anybody know if it is possible to modify the activity colours for the mobility module. We have changed activity colours in manage to match colours from our …
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Force resync the mobile device with server if not synchronized for few daysContent Hi, If mobile device is in offline mode for a few days, will it force resync with the server for authentication when going online? Thanks, Megha
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Email if cancelled tasks has exceeded limitContent Hi, I need to implement a warning email/trigger, if the limit of cancelled tasks exceeds. How can we achieve this? Thanks, Megha
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Editing OOTB Reports/Creating Custom ReportsContent Hello All, I am exploring reporting functionality and came to know that there is no option to extend the reports functionality rather use standard reports availa…
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How to change currency from $$ to any other currencyContent Hi Experts When we run the routing plan the cost saving appears in dollars. Is it possible to display it in any other currency? Please advice Regards SankhaUser_2025-02-03-22-07-00-275 50 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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REST API AuthorizationContent Dear Experts I am working on integration between OFSC with 3rd party system and we are facing issue in authorization through curl. Followed the documentation ste…User_2025-02-03-22-07-00-275 27 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Work skill expiry and vehicle servicing notificationsContent Hi All, Can OFSC send reminder notifications to technician to re validate their skills and vehicle service notifications to relevant stakeholders. Thanks Shilpa …
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Working on activityContent Hi All, When activities are assigned from OFSC manage is it possible for the technician work on the activities as per he wishes? Like working on the last activit…
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Edit inventory details after activity is completedContent I have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed. Is there …
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REST APIContent Hi All, While integrating Oracle Service Cloud and Oracle field service via REST API, how does the service cloud know when an activity is completed in field serv…User_2025-02-03-20-16-47-345 39 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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not_uploaded_labels in Upload Catalog API - Parts catalogContent Hi, I am trying to work on Parts Catalog. I have created and started the catalog using API calls, but when I upload the catalog, all the items are going into . C…
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Work Order CreationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at https://docs.oracle.com…
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Restrict attribute value visiblity based on date constraintContent Hi, I have an enumeration property with 5 values. Is it possible for lets say, 2 of its values to be visible until a particular date. Can we put date constraint …
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Using Workzone Weightings in OFSCContent As a business, we rely on the operational expertise of our field technicians. Each technician will have a set of sites which he is the "champion" for. We would w…
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Disconnect Between Report Dashboard and Schedule Report output with same parametersContent Dear Experts Please help me understand why are we observing difference between data output between dashboard report (Activities by statuses) and executed through…
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Deafult Technician Name based on the login CredentialsContent Dear Experts I have a requirement to default Technician Name as per the login credentials in OFSC App. We have created a string property "Technician Name' but wa…User_2025-02-03-22-07-00-275 24 views 2 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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BUI Get Contact name in Incident workspaceContent Hi All, In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my… -
OFSC App featuresContent Hi, i have a few queries related to OFSC mobility app. 1. Does OFSC app support on Android and IOS have any limitations for technicians? 2. How does OFSC store a…
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Data Encryption in Message ScenarioContent Hi, Is Data Encryption possible while sending messages using Message Scenarios? Thanks, Haiquea
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Pass value in real timeContent Hi All, There is a requirement where a value should be passed in real time to OSvC, this will be passed only when a submit button is clicked. We have passed in r…