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Field Service
Discussion List
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Field service connection not invokedContent Hi Gurus, Field service adapter is not invoked and the event is not triggered and ofsc is unable to push data to the source system(OSvC). I have read documents h… -
Outbound configuration in OFSCContent Hi, Has any one implemented outbound integration from OFSC to Service Cloud. We are done with all the configuration settings in OFSC as per the integration guide… -
Issue with adding private note to the incidentContent Hi Team , I need to add a text to the private note area of the incident. When the incident is getting updated. I have figured out the coding part to make it work…
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Capture the first available appointment and write that to a propertyContent Does anyone know of a method to capture the first available appointment and write that to a property in OFSC so it can be pushed into the Dailiy extracts? Essent… -
Set SLA End based on Activity Type chosenContent I have a requirement where the time for a technician to complete a particular activity type is 2 days. I want the value of SLA end to display automatically when …
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Required Inventory fieldsContent Hi, How can we add custom fields to required inventory tab in the activity? There is no context layout for it in manage. Thanks, Megha Version 18.5.6
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Assisting a technicianContent Hi, Let us know if this functionality can be done A technician goes to the site, and from there when he knows that he cannot handle the activity he should reques…
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UI EnhancementContent Hi All, Dowe have any way to improve UI like adding colors to lables, adjusting fields. Somehow I am unable to move a single field or add any new section in the …
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Link activity using APIContent Hi there, Can anyone tell how to create link activity using API, where to consume the the API for linking activity. Step by step process for REST API would be we…
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Hide resource in a resource TreeContent Hi, I have created two user types, one of them is a clone of another user type and after cloning i have changed the share configuration. When i create a resource…
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First in First Out ActivityContent Hi, While creating a couple of activities in OFSC in mobility login for the technician the first activity is pushed to the last. And only when the last in comple…
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Immediate AssignmentContent Hi Experts, I want to assign activities immediately. For example, an activity is created for 1-Aug-2018 then it should be assigned immediately and automatically …
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Approval process for reschedulingContent Hi, Can anyone tell me how to get this done When technician reschedule the activity, automatically a approval should be sent to his appropriate manager only afte…
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Routing Profiles is not in ConfigurationContent Hi All, On my test env, I don't see routing profiles in Configuration. I verified routing services is enabled and l logged in as a administrator user type. The a… -
Link ActivityContent Hi, What are the actions which should be done while doing link activity using API. Thanks, Madhu.
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How to assign a multi-day activity to multiple resources?Content Hello all, I have a requirement where a multi-day activity should be assigned to all resources in a bucket. The multi-day activity should be assigned only once. …
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OOTB integration with OSVC and OFSCContent Hi All, What are the possible ways to integrate OSVC and OFSC? Thanks, Madhu
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Adding Dynamic Fields for the Mobility ModuleContent Hello Experts, We have an interesting you case that might need you attention. We are currently configuring forms for a Client in which Field Agent needs to selec…Prashant Singh Bhadauria-122022 16 views 4 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Can a mass activity be rescheduled for the next day?Version Oracle Field Service Cloud 18A
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Work Zone Id for ResourceContent We have a use case where the mobile techs on occasion will create activities in OFSC and and assign to themselves. We are integrating with OSVC and everything wo…
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Add properties on Response from Create Activity callContent Hi, Is is possible to configure what Activity properties are returned on the Create Activity API call via REST? I'd like to get some information which is calcula… -
Mandatory or Required Field ConditionContent We are wanting to make a certain custom field mandatory on the Add Activity, if the activity is of Customer type make it mandatory and be optional if it is an In…
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Performance when moving activities on / off Gantt or between ResourcesContent hi all, we are experiencing what we regard as slow performance (typically 7 - 15 secs) when trying to move an activity between Gantt and Non-Scheduled list, or b…
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Specific file from daily extractContent Hi community. Could some one tell me, how to get a specific file from the daily extract? I am using "Postman" but only show me two daily extract files, and I hav… -
Assign to Team ScreenContent Hi All, I am trying to assign a technician to another tech for assist in a team. I am doing that by drag and drop and it works fine. After the drag and drop I ge…
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Real Time Travel UpdatesContent Hi - Does anyone know if using real time travel updates when scheduling, has formed part of the road map. My understanding is real time traffic updates are not t…
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API's for Routing the ActivityContent Hello Experts , Is there a possible way we could route the set of Activities via API . We have looked through the documentation but haven't found a way , please …Prashant Singh Bhadauria-122022 22 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Mobility view configurationContent Hi All, In Mobility Edit/ view screen, when activity is not done it is shown as closed, for pending it shows pending, for completed it shows closed and for cance…
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REST or SOAPContent Hi, Can someone please guide on the Oracle's guideline to use API's. We have to decide on REST or SOAP. Is there a plan to deprecate SOAP API's in future? Thanks…
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Update option in OFSC applicationContent Hi All, We have scenario where a activity is done for 10 hrs and the supervisor has to know in which process(sub-status) the technician is currently in.But now i…