To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Is there any way to store some master data in OFSCContent Hi Team, Could you please share a better solution for the below requirement. Activity master system – Oracle Service cloud User Story * Customer will raise a rep… -
Travel Time CalculationContent I've tried researching for this answer with no luck, most articles are around travel time and routing. The questions is that we need to track travel time and tra… -
How to schedule a Lunch Break in fixed windowSummary Lunch break from 12 - 13:00Content Hi Community, How did we schedule a lunch break in fixed time, I have created a. Regular shift 08 - 17. Then added activities … -
Multiday Activity in OFSCSummary How to schedule a multi day activity in OFSC and engagement cloudContent Hi Community, How we can schedule a multi day activity from engagement cloud to OFSC, 1.…
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OFS and OAC IntegrationSummary OFS and OAC Integration - Activity scheduled for future dateContent Hi In there anyone using the near real time integration OFS-OAC? I cannot understand from the…
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available activityBookingOptions are not appropriateSummary available activityBookingOptions are not appropriateContent Hi, We are implementing Capacity and Availability based booking to one of our clients. Below are the …User_2025-02-07-09-08-39-559 34 views 0 comments 0 points Most recent by User_2025-02-07-09-08-39-559
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Segments in Multi day ActivitySummary Segments in Multi day ActivityContent Hi All, Can anyone tell me on how to create segments in multiday activity? Regards ManojUser_2025-02-03-21-37-31-207 34 views 0 comments 0 points Most recent by User_2025-02-03-21-37-31-207
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Tool in OFSCSummary Resource type "Tool"Content Hi All, Can some one shed some light on "Tool" Resource type we have in OFSC and how can we link it to particular activity.Thanks Reg…User_2025-02-03-21-37-31-207 35 views 0 comments 0 points Most recent by User_2025-02-03-21-37-31-207
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Logo Change in OFSCContent Hi Community, How we can upload a our custom logo?, Currently we are seeing oracle logo so we what to use our custom log with 'Vanilla' theme. Is there any docum…
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Bulk Activity creation using CSV fileSummary Bulk Activity creation using CSV fileContent Hello Can we create bulk activities using csv file in OFSC application? Regards Manoj
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CSS for implementing a custom plug-in in Core ApplicationSummary CSS for implementing a custom plug-in in Core ApplicationContent Hi I need to implement a custom Plug-In the the Core Application. Do you have any CSS to share m…
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Custom Activity StatusSummary Adding Custom Activity SatusuContent Hi Community, We have new requirement on Activity Status as below, When Activity is in Bucket, status will be - Pending (OOT…
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Contingent WorkersSummary Contingent WorkersContent Hello All, Has anyone implemented "Contingent Workers" in OFSC.? We have a scenario where we need to differentiate the cost between Inh…User_2025-02-03-21-37-31-207 54 views 2 comments 0 points Most recent by User_2025-02-03-21-37-31-207
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Navigation Away behaviorSummary Navigation Away behavior should allow partial saveContent Hello, The "Yes" button of the pop-up works like the Submit button of the form. This represents a probl…User_2025-02-06-00-39-09-744 48 views 1 comment 2 points Most recent by User_2025-02-01-08-03-31-185
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Field Service Set up docSummary Field Service Set up docContent Hi All, Does oracle provide any standard template to capture the set up values of OFSC? I couldnt get one. If you have one such c… -
Common Question About Field ServiceSummary i want to know field service FeatureContent Hi I asked before about how I can create service request from Field Service , and I got the answer that I have to cre…
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Linked Jobs in Multiple TimeZonesSummary Linked Jobs in Multiple TimeZonesContent Hi All, Has anyone worked on linked templates (start - after, simultaneous) where the second resource is in different ti… -
Custom Activity StatusContent Hi If i create new Activitystatus (enum filed ) means .. How can i fetch the value in Custom(ActivtiyStatus) Based on Default Buttons like end,suspend,Cancelled …User_2025-02-05-09-04-44-172 43 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Technician MobileContent Hi Is there any feature available to check the battery percentage? in Field Technician Please do needfull Thanks, Muthu.E Version 20aUser_2025-02-05-09-04-44-172 35 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Route Re-optimisationSummary Re-optimize or re-route all the assigned activities if a new activity is added to the bucket.Content Hello, We have a routing plan which is configured to run eve…
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Core Application and Plug-in to open external applicationContent Have you ever tried to define a Plug-In to open an external web application in Core Application? Could you share some suggestion about the configuration needed? …
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call logSummary I need a record of the calls made by the resources.Content Hi everyone Is there a way to keep a record of calls made to customers? regards. Version 20a
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Common Questions About Field ServiceSummary Common Questions About Field ServiceContent Hi all I have been worked before in custom Field service application, and the cycle in summery was 1- create Service …
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Activity StatusContent Hi , i want to add 'lov value" in Activtiy status is that possible?????. But OOTB Activtiy status field as text field .is this possible to add new value to show …User_2025-02-05-09-04-44-172 38 views 4 comments 0 points Most recent by User_2025-02-05-09-04-44-172
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Make activity visbile for Bukcet/GroupSummary OFSC CoreContent Hi, In our instance we have 2 types of activities Internal and Customer. Now in Resource tree we have groups and buckets. If we try to add new a…User_2025-02-03-21-37-31-207 24 views 2 comments 0 points Most recent by User_2025-02-03-21-37-31-207
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Unable to route the activity - re-optimization issueSummary While Routing- Receiving the error 'Result is not accepted according to reoptimization criteria'Content Hi All, We have enabled the 'Move activities between reso…User_2025-02-03-22-01-17-623 39 views 0 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Send notification based on idle timeContent Hi All, Is there any possibility where the notification will be sent based on the technician idle time. As i see there is no notification trigger for idle time. … -
File Attachment is possible ???Content Hi , I want attach document like PDF,Excell is this possible???... Already "upload "is there but it accept only picture. Use Case: Supervisor need to send pdf fi…User_2025-02-05-09-04-44-172 60 views 2 comments 1 point Most recent by User_2025-02-05-09-04-44-172
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Digital SignatureSummary One customer signature for mutiple SR'sContent We have scenario where a field service rep takes signature from the same customer for two different service reques…User_2025-02-05-11-15-59-953 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Creating PDF from mobility formSummary We need to generate pdf file for a particular mobility form and send it to customer emailContent Our business is like we create a job in CRM and that job came ac…