To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T… -
Cross-Domain Communication BlockingSummary Calling OFSC REST API from PluginContent Hi All, I want to update a field in OFSC on a button click without closing the plugin. I am trying to call OFSC REST API… -
Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit… -
New Webinar - "How Field Service Management is leading the way in end-to-end business transformationSummary Join us to discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how it can unlock new revenue opportunities… -
weekStart field of user entity - Default vs other values what is the differenceSummary weekStart of a OFSC User record if Default what will it considerContent Hi All, weekStart of user record as per documentation has "default" as a value apart from…
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unschedule_activity actionSummary how unschedule_activity works?Content I am understanding how unschedule_activity action works. I went through post: https://cloudcustomerconnect.oracle.com/posts… -
Add images in activity screenSummary Is there a way to add images in 'Customer Activity' screens for mobility users?Content We have a screen in 'activity details' where users can add attachments. In…
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execute Event handler on Chat business rulesContent Hi, I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents like for …User_2025-02-03-18-10-34-197 27 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Tip: Enrich activity list on MobileContent Just a tip: the activity list on Mobile can be enriched with different text attributes for better viewing: Configuration > User Types > Screen configuration > Co…
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Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why …
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Vehicle Resource Type OFSCSummary Vehicle Resource Type in OFSCContent 1. How to define Parent / Child Relationship between 2 resources which are associated with Resource Type "Vehicle". Say e.g …
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Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
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Triggering an "on my way" message from Where's My Tech via 3rd Party MobilityContent I wondered if anybody had come up with a solution for triggering an "On My Way" message from Where's My Technician. Currently, the only way i have managed to tri…
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Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …User_2025-02-03-18-10-34-197 30 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
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Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
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How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…Bhagyashree Deshpande-250263 33 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…
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How to add Custom status (Not renaming via glossary) in Field ServiceContent Hello, We have out of the box statuses like "START", "END" ("NOT DONE", "SUSPEND", "CANCEL") etc in Field Service. I want to add a new custom status as "HALFDONE…Neha AbhayNarayan Singh-Support-Oracle 44 views 5 comments 1 point Most recent by User_2025-02-06-07-21-39-041
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Destination for unassigned activities in Routing what exactly this is forSummary Looking for some more details on Destination for unassigned activitiesContent Hi Guru's, I am new to Routing topic of OFS 19 and 20 versions. Looking for informa…User_2025-02-05-16-10-49-362 46 views 3 comments 0 points Most recent by User_2025-02-06-07-21-39-041
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Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Ability to adjust label-value pair width in css in some waySummary We would like to fit more date in our display and format it but would require to manage label width in cssContent Hello All, I am pushing an xml file into a prop…User_2025-02-03-17-48-08-742 55 views 2 comments 0 points Most recent by User_2025-02-03-17-48-08-742
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Combobox searchContent Hi community, We are facing a requirement in which we have a hierarchical list with more than 100 possible values in the child. Since it is going to be displayed…
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Immediate Routing assigning jobs even if its not in work scheduleSummary Immediate Routing assigning jobs even if its not in work scheduleContent Hi All, Is there a setting in the immediate routing which enables the jobs not to be ass… -
Configure several default values in an enumeration type fieldContent Hi everyone Does anyone know if more than one predefined value can be set in an enumeration type field? I need to show a read-only default value according to the…User_2025-02-03-18-02-46-942 48 views 3 comments 1 point Most recent by User_2025-02-03-18-02-46-942
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Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t…
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Availability Capacity Booking Showing Negative Used Quote via APISummary After migrating from timeslots to booking intervals, we are randomly getting back negative used quota when pulled via API.Content After we migrated from timeslot… -
Restrict Activities based on TypeContent Hi, We have different WO(Activity) Types lets say Cleaning , Plumbing, Washing. We need to allow maximum 5 Work Orders per day if WO type = 'Cleaning ' and we ne…