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Field Service
Discussion List
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Managing Time ZonesSummary Brasil has at this moment 4 different time zones. How to handle it in OFSC?Content Hi, with daylight saving Brazil has at this moment 4 different time zones, dep…
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License DependencyContent Hi, In OFSC how does the license depend on? Is it by the number of users we create in the OFSC application. Thanks, DilipUser_2025-02-03-20-16-47-345 31 views 2 comments 1 point Most recent by Dmytro Shurkov-Support-Oracle
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Undefined workzoneSummary Defining the workzone key to the technician , error is populatedContent Hi Gurus, I have created a custom property called "work center". I have to assign each wo…User_2025-01-31-00-30-36-440 30 views 1 comment 0 points Most recent by User_2025-02-03-20-28-53-847
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Custom ReportsContent Hi Gurus, How do we create a custom report in OFSC? In one of our requirement, we have to show report of the technicians who have working during a particular shi…User_2025-01-31-00-30-36-440 24 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Activities and Resource labelsSummary Hi I'm trying to change the terms Activities and Resources to something else i.e Appointments and TechniciansContent Does anyone know if this can be done?. The e…
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Miles/KilometerSummary How to get miles/km against each activity?Content There is a requirement where we need to show certain miles against each activity. when an activity is completed…
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Smart Location and Geocoding differenceContent Hi Gurus, In OFSC module there is smart location and smart and geocoding provider, what is the difference between the two? Thanks in Advance, MadhuUser_2025-01-31-00-30-36-440 40 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Modify the recent contacts report or hide altogether recent contacts in the Contact Search dialogSummary Modify the recent contacts report or hide altogether recent contacts in the Contact Search dialogContent Hello All, Is it possible to Modify the recent contacts …
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Difference between workzone and locationContent Hi Gurus, What is difference between adding a workzone and a location to a technician? Thanks, MadhuUser_2025-01-31-00-30-36-440 33 views 2 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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Night Shift ActivitiesContent We are currently in testing and have many shift with some being overnight. Those overnight shifts are assigned to mobile techs and when they start an activity be…
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Warning color changeContent Hi, In activity type we have color codes for different status, what does warning indicate? Even when the activity duration is extending beyond the mentioned dura…User_2025-02-03-20-16-47-345 35 views 1 comment 0 points Most recent by User_2025-02-03-20-28-53-847
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Unable to access "Loaders Activities"Summary Unable to acess functionality "Loaders Activities"Content Hi all, For mass upload of Activities I want to make use -again- of the "Loaders Activities" functional…
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Color code changeSummary Change in color code when technician is working beyond the specified timeContent Hi Gurus, How do we indicate a warning color in the timeline view when the techn…
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How to deal with the Daylight Saving TimeSummary How to deal with the Daylight Saving Time in OFSCContent Hi Community, How to execute or deal with the Daylight Saving Time on OFSC, is there any timezone we nee…
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Forecasting - Link between available resources and forecasted workloadSummary How does OFSC calculate the forecasted workload figureContent We are investigating the forecasting module in OFSC and how it can be implemented to support our pl…
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Travel DistanceSummary Calculation of Distance Travelled by a Field Technician throughout the day.Content Hi, Is there any parameter or API available which provides information about t…
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ICS configured as Delivery Channel in Message ScenarioContent Hi Guys, Anyone can share information regarding the use of Oracle ICS to be part of Delivery Channel in Message Scenario? Thanks Jeffry Version 18C
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OFS-OACS IntegrationSummary Issues in setting up URL for integration between OFS and OACSContent Hi All, I am trying to implement the OACS-OFS integration in OFS which has been introduced a…
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Time Slot and shiftContent Hi Gurus, What is the difference between timeslot and shift. Thanks, Madhu
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru…User_2025-01-31-00-30-36-440 17 views 4 comments 0 points Most recent by User_2025-01-31-00-30-36-440
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Downloading Picture in MobilitySummary Possibility of downloading the pictureContent Hello Experts, Hope you all are doing well. We are currently working on a use case that might require your assistan…User_2025-02-03-22-01-17-623 52 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Number of Days for which activities can be createdSummary Number of Days for which activities can be createdContent Hello Experts, We are currently working for a client that works on a contract basis with his clients. T…
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Viewing the Activities in the Mobility ViewSummary The Agents not able to view the activities in the beginning of the dayContent Hello Experts, We are currently assigning the activities to the field agent, after …User_2025-02-03-22-01-17-623 25 views 4 comments 0 points Most recent by User_2025-02-03-17-48-08-742
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How can activities created in an external system (Oracle Service Cloud) appear directly as...Content Hello, I have an activity in an external system which is pushed to Field Service via ICS. When the activities appear in Field Service, they are displayed as sche…User_2025-02-03-19-04-27-500 28 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Usage of Bundling KeySummary Using Bundling Key to Assign Activities to a single resource based on Custom ParameterContent Hello Experts, Hope you all are going great. We are currently worki…User_2025-02-03-22-01-17-623 33 views 0 comments 1 point Most recent by User_2025-02-03-22-01-17-623
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Viewing the Activities of Team LeadSummary Assisting and Team Lead do not reach the customer location in the same vehicleContent Hello Experts, We are currently testing the extensibility of Team creation …User_2025-02-03-22-01-17-623 34 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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JSON example for subscription of collaboration eventsContent Hi, I am trying to subscribe for Collaboration events using REST API. Could someone provide a JSON example structure for collaboration events? Thanks, Megha
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Existing User needs to be associated to new resourceSummary Existing user needs to be associated to new resourceContent Newbie here. Is there an option to create a new resource and associate it to an existing user? I set …User_2025-01-28-01-10-43-710 32 views 2 comments 0 points Most recent by User_2025-01-28-01-10-43-710
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Multi Day Routing CapabilitiesSummary Can Multi Day Routing Plan routes activities in the bucket for the duration of 1 year?Content Hi OFSC fellows, I have come to the situation where my client has t…
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Using Collaboration Cloud Service OFSC 18CSummary Collaboration Cloud Service ReportsContent Someone knows how to obtain or exists the historical report of the chats, I require the data for example of the respon…