Application refresh that should not clear the message error

Summary: **This post was created as part of a How to Service Request (SR) **

Content (required): "Is there some way to configure some type of Application refresh, or if there is any default refresh to prevent field staff from having the option to forward messages because retry changes the property to empty and clears the result of the error shown to staff?

Which alternative can be implemented, so that every time a retry is made, the message is not removed from the error?"

Version (include the version you are using, if applicable): 23A

Code Snippet (add any code snippets that support your topic, if applicable):