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Field Service
Discussion List
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru… -
Downloading Picture in MobilitySummary Possibility of downloading the pictureContent Hello Experts, Hope you all are doing well. We are currently working on a use case that might require your assistan…
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Number of Days for which activities can be createdSummary Number of Days for which activities can be createdContent Hello Experts, We are currently working for a client that works on a contract basis with his clients. T…
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Viewing the Activities in the Mobility ViewSummary The Agents not able to view the activities in the beginning of the dayContent Hello Experts, We are currently assigning the activities to the field agent, after …
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How can activities created in an external system (Oracle Service Cloud) appear directly as...Content Hello, I have an activity in an external system which is pushed to Field Service via ICS. When the activities appear in Field Service, they are displayed as sche…
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Usage of Bundling KeySummary Using Bundling Key to Assign Activities to a single resource based on Custom ParameterContent Hello Experts, Hope you all are going great. We are currently worki…Prashant Singh Bhadauria-122022 33 views 0 comments 1 point Most recent by Prashant Singh Bhadauria-122022
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Viewing the Activities of Team LeadSummary Assisting and Team Lead do not reach the customer location in the same vehicleContent Hello Experts, We are currently testing the extensibility of Team creation …Prashant Singh Bhadauria-122022 34 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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JSON example for subscription of collaboration eventsContent Hi, I am trying to subscribe for Collaboration events using REST API. Could someone provide a JSON example structure for collaboration events? Thanks, Megha
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Existing User needs to be associated to new resourceSummary Existing user needs to be associated to new resourceContent Newbie here. Is there an option to create a new resource and associate it to an existing user? I set … -
Multi Day Routing CapabilitiesSummary Can Multi Day Routing Plan routes activities in the bucket for the duration of 1 year?Content Hi OFSC fellows, I have come to the situation where my client has t… -
Using Collaboration Cloud Service OFSC 18CSummary Collaboration Cloud Service ReportsContent Someone knows how to obtain or exists the historical report of the chats, I require the data for example of the respon…
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Routing AlgorithmSummary Routing the Activities to all the Field AgentContent Hello Experts, We are currently working on a scenario in which we need to assign the task to all the field a…Prashant Singh Bhadauria-122022 49 views 5 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Message ScenarioContent Hi Gurus, What language is supported for trigger point in message scenario. From my understanding, message scenario can be used to send information or data to th…
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Starting activities automaticallySummary Can the system start activities automatically when the technician has arrived on the location, by using geofencing?Content Hi community, Does Oracle Field Servic…
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Using Supplementary Characters, Pictogram and EmojiSummary How to get strings to display emoji/pictogramContent The 18C release notes state that emoji and pictograms can be used across OFSC. However, we're unable to get …
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Operations Manual for Oracle Field Service Cloud (OFSC)Summary Need a Operations Manual for OFSCContent Hi Community, It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud. Than…
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Change Date in applicationContent Hi Gurus, In past dates we cannot create an activity. But there is a scenario where in a repeating activity I should create a activity from past date to future d…
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Integration with external systemContent Hi Gurus, During integration with other application without ICS, we can use a middleware like JBOSS or write CPM in OSvC. By calling the REST API from the extern…
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PluginsContent Hi Gurus, Where do we develop plug-ins in OFSC. Can anyone highlight points on the use case of the plug-in and how you developed it. Thanks, Madhu
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Static Start and End timeContent Hi Gurus, Is there a possibility where planned time is captured (timing should be unchanged) and actual start and end time is captured in the screen. When it is …
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Coordinates of work zones are currently unavailableContent Hi, how do we go about adding coordinates for work zones so we can view them on the maps in the new "Booking Status" Screen in 18C? At the moment we just get the…
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Message Scenario : File Property in Message BodyContent Hello OFSC people, I have client's requirements as the following: 1. At the job completion, the Field Tech will be required to send the activities collected on t…
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View calendar for a monthContent Hi Gurus, In Core manage application, in the date area how do we view for a month. As now now there are only for days and weeks. At times I could see the day/wee…
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Missing InventoryContent Hi Gurus, Attached with the screenshot of required inventory. Any inventory added is stated as missing, what does this mean and how do we move this from missing …
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Inventory QueriesContent Hi Gurus, I have couple of queries related to inventory, please clarify the same. In add activity screen we have inventory and required inventory tab, what is th… -
Routing to Group Jobs at the same siteContent Hi all, I'm currently trying to develop a routing plan (or set of routing plans) that ensures that all opportunities to schedule jobs together which are at the s… -
Delivery Window parametersContent Hi, I'm looking for a better explanation of the Delivery Window Start/End properties, which are populated once an Activity has been Routed/Assigned to an Enginee… -
Barcode ScannerContent Hi Gurus, How do we scan a barcode in a customer place using mobile application. Is there any placeholder for barcode scanning in OFSC. Thanks, Dilip.
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Travel TimeContent Hi Gurus, How do we change the travel time in Core manage? The travel time is fixed as 30 mins and in activity screen manage it is displayed as 30 mins. How can …
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Scheduled maintenanceContent Hi Gurus, How can we achieve scheduled maintenance in OFSC. Thanks, Madhu