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Field Service
Discussion List
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Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re… -
Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha… -
Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create … -
Collaboration- Users are not visibleSummary Collaboration- Users are not visible even though Collaboration group is configuredContent Hello Team, We have configured Collaboration group. Now we have added U…Neha AbhayNarayan Singh-Support-Oracle 29 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
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Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …
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Notify Technician 30 minutes before end of SLA end timeSummary Notification need to be sent 30 mins before end of sla end timeContent Hi Experts, We need to notify technician 30 mins before end of sla end time via collaborat… -
Filtering resources based on assigned work zonesSummary Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucketContent With the introduction of functionality to assign…
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Add Buttons/Tabs/Plugins to "Add Activity" Screen for Technician in 19ASummary How to Add Buttons/Tabs/Plugins to "Add Activity" Screen for Mobility for Technician in 19AContent Hi, How to Add Buttons/Tabs/Custom Plugins to "Add Activity" S…User_2025-01-30-02-11-25-369 40 views 9 comments 0 points Most recent by User_2025-02-01-08-03-31-185 -
Mass load of field resourcesSummary Can I make a mass load of field resources?Content I'm trying to make a mass load of field resources using Postman, but It seems not to work, I used "Post" and "P…
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Use the exchange message notificationSummary Add custom fields to the two inventory blocksContent We would like to use the exchange functionality between inventories. The case would be for a technician to r…
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Stop creating activity on field service cloud?Summary How can I stop the external system creating activity on field service cloud that does not fit with respect to tech's availability?Content We have a use case wher…
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Set modified field with current datetimeSummary Set modified field with current datetimeContent We are changing with internal messages some values of our Activities based on different events (activity started,…
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Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…User_2025-02-03-20-48-58-461 44 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Not able to send Data from Plugin Iframe to Field Service Cloud ScreenSummary Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) FieldContent Hi, We have a requirement to make the Name Filed searchable in B…User_2025-01-30-02-11-25-369 53 views 4 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle …
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Considering Travel times using CapacitySummary How to consider the location of activities already booked using capacityContent Hi all, For those community members using the Capacity module in OFSC, im wonderi…User_2025-02-03-20-28-53-847 40 views 5 comments 0 points Most recent by User_2025-02-03-20-28-53-847
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Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar…
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Get OFSC capacity considering activities already assigned to resources.Summary Considering allocated activitiesContent We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resource…User_2025-02-01-08-20-10-274 38 views 3 comments 0 points Most recent by User_2025-02-01-08-20-10-274
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How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi…
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Filling survey only once in a while or in the beginning of dayContent Hey everyone! We have a safety survey that is filled in the beginning of every activity. It is losing its meaning and power, because technicians' are getting bor…User_2025-02-03-21-22-33-570 20 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Automated activity generation - OFSCContent Gurus Is it possible within the OFSC, I create activities automatically without the need for integration? With a message scenario setting? Customer demand: The c…
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Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
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Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 49 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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CX Heroes for Modern CX 2019 is Live!Content Greetings Oracle Field Service customers! To help you make the most of Modern Customer Experience and recognize you for your success and expertise, we are please… -
Adding emoticons in the mobility ScreenSummary Can we add clickable emoticons on mobility screenContent One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the te…
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OFSC new Custom Forms data to ICSSummary how to send OFSC new Form data to external applicationsContent We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom …
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Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a…
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Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 40 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA