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Field Service
Discussion List
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in Inbound APIContent Hi, I am trying to update activities with Inbound API. If I don't pass in value for sla_window_start in appointment structure, will OFSC set any default value fo… -
Workzone Key configuration IssueContent Hi, In OFS , work zone key is configured as free-form text field. If I tried to configure London key values ex. SL4 1RS. Configuration was successful. But, when … -
Warning message for Overtime displayed even when activity is non-scheduled and non-orderedContent Hello, I have created a non-scheduled and non-ordered activity in a bucket. However, I am getting the error message for Overtime when creating same. Is there any…
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Dynamic List of Values for PropertiesContent Hi Experts I have a customer requirement of displaying Part Number in the List of Values. The list of value should be dynamic and will change based on the Part a…
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Properties numberContent Hi all, Does anyone know if there is a maximum number of properties to be added to OFSC? Thank you!
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Collaboration Events in Core API Access (18A)Content Hi, I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. Can you tell me what's t…
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Balancing resources in a Routing PlanContent I'm implementing a manual routing plan in a bucket with 4 resources. The issue that I have is the following. I add about 15 activities, then I execute routing ma…
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Updating Position in Route values using Action LinksContent Hi, I want to update the Position in route value to 'Not Ordered' on a click of a Custom Button. I tried using the Action Links and Custom Param functionality wi…
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I cannot add a child resource for an existing resource in the hierarchy.Content Hello, I have a bucket and under the bucket I have a resource. I want to be able to add a child resource for this main resource but however, I cannot find the bu…
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Use of plugins to update values of an activityContent Hi, I am planning to explore on using custom plugins built using Activity Update REST API to update certain field values on a Button click. However the documenta…
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Can a resource start a multi-day activity which was assigned to him the previous day?Content I have a scenario where the resource should be able to start the first segment of a multi-day activity which was assigned to him the previous day. Can this be ac…
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OFSC Collaboration - data retentionContent I'm struggling to find any information in the Collaboration documents around the retention of chats and images. Does anyone know: * How long collaboration chats …
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Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. …
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Routing Activity CriteriaContent Hi. What are the criteria for routing from bucket to technician? Is workzone and activity type the only two criteria for routing. Because if postalcode is not gi… -
OFS Mobility refresh parameter (synchronisation)Content Hi, Is there configuration relating to synchronisation interval that occurs between OFS Core and OFS Mobility? I know you're able to update the screen refresh ra… -
How to use OOTB and custom inventory fields in message scenarios?Content Hi, How can we use OOTB inventory properties like required_quantity and required_available_quantity, and other custom inventory properties in message scenarios? …
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Capture date and time of the field updateContent Hi All, Is there any option where OFS core be able to know the last update date and time of the field in OFS mobility. Scenario: Property field to be entered by …
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Data migration in OFSCContent Hello All, Request your inputs on migration old data from source system to Oracle field service cloud. What is the overall migration strategy followed? Do we hav…
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Service flowContent Hello Experts Team, As per the req. I am looking for implementing the filed service flow cycle as per the RFP shared from client. I implemented such cycles in EB…
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Scheduled WorkContent Hi All, Can we create a scheduled maintenance within field service, where every two days in a week it should be assigned to technicians. Thanks, Dilip
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Empty fields value creating new resource inventoryContent Hello, We are trying to create new Resource Inventory using the API REST, but when we send the data, the fields Quantity, InventoryType, Inventory model (Custom …
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Integration with other applicationContent Hi all,What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud.
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Setting Preference for Few ResourceContent Hello All, We are currently working on scenario in which we want to give certain preference to few resources while routing the Activities. In case these resource…
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Outbound Message :You Don't have Permission to Perform This ActionContent Hi Gurus , We are trying to Perform the integration with OFSC to Right Now .We are using Simple Workflow for integration. Currently we are testing the Outbound A…
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How can I edit inventory details on mobility?Content Hello, As a resource, I want to be able to edit details of inventory I added previously. I have been able to configure same on Manage but on mobility, no edit op…
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Scenario Message Status "falsemethod" with description ACTIVITY_IS_NOT_ASSIGNEDContent hi, i'm confing a scenario messege for the trigger "Route is not activated", but when thas was lunched, the message not is sent and the status set in "falsemetho… -
Bad Gateway error through API callsContent Hi, I am getting Bad gateway error through REST and SOAP API calls ,which was working fine until yesterday. Is it an environment related issue or some OFSC confi…
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OFSC LinkedIn GroupContent Hi all, I've set up a LinkedIn group for those of us interested in networking and connecting with other OFSC users/experts. https://www.linkedin.com/groups/13610… -
Oracle Mobile workforce management - UtilitiesContent Hi Guys, I wanted to check if anyone is aware on the strategy of Oracle Mobile workforce management used in utilities to be replaced with Oracle field service cl… -
New Aliases in Field Service and REST APIContent Hi All, I thought I would update you all on an issue I discovered recently with a new installation of Field Service and the REST API. After figuring it out, and …