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Can a message step create an activity?

Accepted answer

Summary: Is there a way to create an activity by using a message step?

Content (required): We would like to have a specific activity (internal activity) created automatically when a technician would suspend a customer activity in order to go get a part. Currently we rely on technicians to manually create the activity.

Version (include the version you are using, if applicable): 22D (with service update 10).

Code Snippet (add any code snippets that support your topic, if applicable):

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