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Field Service
Discussion List
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Geo Location for Bucket resource typeContent Hi Gurus, Can anyone give a solution for the below scenario. Hierachy of the project is like Manager -> Supervisor ->List of technicians The Requirement is super…User_2025-01-31-00-30-36-440 32 views 5 comments 0 points Most recent by User_2025-02-01-08-03-31-185 -
Filter the records shown in a screenSummary Filter the records shown in a screenContent We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view… -
Disable the delete Activity option from the cancel activity formSummary Disable the delete Activity option from the cancel activity formContent We would like to restrict dispatchers from deleting canceled activities so disable the de…
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Can the duration be changed manually for each activity?Summary Changing the duration of an activityContent Hello, I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change…User_2025-02-03-19-04-27-500 35 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Adding Picture/ImageSummary Adding Image in Resource Info/ Activity CreationContent Hello Experts, We want to update the truck image in Resource info . The image should be visible in the Re…User_2025-02-03-22-01-17-623 41 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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How to Reopen a Completed ActivitySummary How to Reopen a Completed ActivityContent Hi, The Activity is completed yesterday by technician. As a supervisor i want to reopen the Activity today. But i was n…User_2025-01-30-02-11-25-369 40 views 2 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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PAS: Steps to send and receive feedbackSummary Steps to send survey to customer and record feedbackContent I created a survey with a sample question. I need to send this survey to customer via email once the … -
Team InfoSummary getting team info in hosted pluginContent Is it possible to get team info in the hosted plugin? Thanks Version 18D
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Editing Column names for Required InventorySummary Can we edit column names for Required InventoryContent Is it possible to edit required inventory column names? We want names to match our client business require…
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Setting up resource treeSummary Best practice for resource tree setupContent We are configuring our field service application for one of our client. Please advise about best practice i should f…
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RoutingContent Hi Gurus, Is it possible to give technician routing capability? Thanks, Madhu
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Customer Specific Requirement to have Multiple Line Items under an ActivitySummary We have a requirement where we need to have multiple Order Line items under an activityContent Line items will be added from Sales Cloud to Quote and then on app…
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How to suspend a multi-day activity so that it can be restarted on any other day or at any other...Content I have a multi-day activity which the technicians can start on the specified date and time. However, if due to some constraints, the technician is unable to comp…
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Send Remainder/alert notification to engineers based on custom statusSummary Send Remainder/alert notification to engineers when custom status is not changed in x minutesContent Dear Experts, I understand that the jeopardy notifications o… -
Subscription IDContent Hi All, When we generate subscription id for ICS will it be expired within 36 hours or every time ICS will generate subscription ID which will expire within 36 h…
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Automatically update custom field of next activity in the route once current activity status set toSummary Automatically update custom field of next activity in the route once current activity status set to be completedContent Hi Experts,We have a requirement to updat…
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Location visibilityContent Hi Gurus, Kindly let me know how to acheive this scenario. CEO of the company should be able to see the technician's location where they work as well as the mana…User_2025-01-31-00-30-36-440 29 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Work Zone ShapesSummary how workzone shape works and their costingContent We have around 100+ workzones across US and Canada. Each workzone will have dozens of zip codes. Our workzones …
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Return to Inventory screen from PluginContent Hi, We've written a plugin within our Inventory screens which we're using to search for stock, using the barcode scanner. Using the OOTB tool wasn't suitable as … -
Issue with the virtual technicians when changing the photoSummary the photo of the virtual technician does not changeContent I have issue with the photo which are shown in the resource setting. Whenever the photo of technician'…
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Sample Plugin Upload ErrorSummary Sample Plugin Upload giving error for cache.manifestContent I am uploading sample plugin given in this link:https://docs.oracle.com/en/cloud/saas/field-service/1…
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Changing field value based on a selected valueSummary The Value of the Custom Property should change based on the status of the ActivityContent Hello Experts, We are currently working on a usecase which pertains to …
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Hosted Plugin Local Development EnvironmentSummary How to setup Plugin local dev envirementContent Please can someone guide about setting up local dev environment for the plugins? Currently to me the only way to …
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Work Zones for Different CountriesSummary How to Map work zones to CountriesContent Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcod…
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Reopening a activityContent Hi Gurus, In one of the requirement, an actiivty will be not done when the technician does not have the required inventory. Once the inventory is loaded for the …User_2025-01-31-00-30-36-440 24 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Unscheduled ActivitiesSummary Marking Activities in Buckets as UnscheduledContent Our requirement to represent Activities that are in Buckets are Unscheduled and once they will be assigned to…
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Idea Submitted: Mass Activities for External WorkSummary Mass Activities for External Work and Creation in Bucket : Idea SubmittedContent Experts, I have submitted an idea for Mass Activities to be allowed for external…
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Near Miss in MobilitySummary OOTB Near Miss in MobilityContent Do we have OOTB near miss functionality in field service? If not, have anybody configured it via custom forms can highlight its…
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Update OFSC standard status based on custom field changeSummary Update OFSC standard status based on custom field change- Trigger message scenario based on custom fieldsContent Dears, I would like to set activity standard sta…
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OOTB ReportsSummary Can we modify or create custom reportsContent Can we do following with reports in field service: * Create custom dashboards * Create custom reports * Alter exist…