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Field Service
Discussion List
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Capture customer SignatureContent Hi, When an activity is completed, the technician has to capture the customer signature in his hand-held device. How this scenario can be met? Thanks, -
OFSC library for App developmentContent Hi All, I am trying to built a custom app where I can launch OPA app and OFS app in a same App. Are there any libraries available for OFS which I can use in buil… -
pass custom field value of OFS to action link as a query parameterContent Hi folks, I am showing a external page(www..com) in OFS as a action link. Is there any way to pass custom field value (which is dynamic) of OFC to that external …
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How to show external page(www..com) inside field service similar to iframe in HTMLContent Hi folks, Is there any way to show external page(www..com) inside field service similar to iframe in HTML?
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How to display a property value dynamically to the screenContent Hi, I have a question. I would like to be able to display the value of a property dynamically to the screen for the users. Example: in a Create Activity screen, … -
Reminder messageContent Hi community. I'm trying to configure a reminder message for the next visit, I need that 30 minutes before the next visit have been sent a reminder message to th… -
Use Field Service in offline modeContent I want to know if I absolutely need to add a plugin in order to use Field Service in offline mode. Version Oracle Field Service Cloud 18A
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Import Service Request to OFSCContent Hi Experts We have built a custom application in IOT platform where various service requests from the customers are captured. We have a requirement to import thi…
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Activities Not getting fetched when running Routing PlanContent Dear Experts I have assigned routing plan to bucket and trying to execute it but the activities are not getting selected. Can you please advice . Please find the…
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New Bar code ScannerContent It's happy to hear that Oracle introduced barcode scanner along with OFSC app (18A version), this feature will make the field service agents job much easier than…
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Required inventory tags in core api create activity requestContent Hi, I am not able to populate required inventory schema while creating the activity using Core API. I've added below section in request. "requiredInventories": {…
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Change the activity duration to a maximum value NContent Hello all, Anyone has a trick to level to a maximum value the length property ? A host system defines the duration, users dont have the access to change the dura… -
Document generation in OFSC (TOA)Content Hi, In this moment we are working in a solution that requires in the scenario of a completed activity that contains multiple fiedls with information including cl…
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How to Change the Company Name of an instanceContent Hi All, We have a requirement where we need to change the company name for the prod instance. Currently for the client the company name has a suffix 'iii' in the…
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Routing Rule not assigning activities to few TechsContent Hi All, I have a situation where the routing rule is not assigning activities to few tech. The tech is not constant however. On one day the tech will get 6 activ…
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Capture timeContent Hi All, Can we capture the time when a particular filed value is entered. The scenario is when a technician enters a value his supervisor should be able to know …
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Correct activity statusContent Hi comunnity. I have a situation, I need that when a technician suspend a work order, the status for this activity be "suspended", in this moment when a technici…
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Setting Service Window using Message ScenariosContent Hi, I was wondering if anyone might not the correct syntax for setting a service window on a property using a message scenario. Our eventual aim is to set this v… -
Edit a reportContent Hi community. I want to know if it possible edit a report from the "Reports" option, maybe add some fields that we need see but is´nt on the default report. Rega…
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String Functions for Variables in an Action Link Plugin URLContent Hi In OFSC Mobility, I have an Action Name (under Configuration -> Action Mgmt) with a plugin url whose parameters pulls in OFSC (native and custom) properties a…
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Changing Position in RouteContent Hi, We are Currently working on a scenario in which we need to a certain set of Activities needs to be assigned during start of the Day . These Set of Activities…
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Leveraging the Functionality of Field Service Cloud in third Party ApplicationContent Hi, Our Client is Currently developing its own Application for leveraging the Features of Field Service Cloud and Other Oracle Product in a single Moblie Applica…
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Negative quantity in OFS inventoryContent HI All, It has been known that OFS accepts inventory values more than the value of the quantity of inventory that a tech has in his van. For ex: if a tech has a …
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Updating the Activity Status when the Agent is OfflineContent Hi , We are specifically working on a Scenario in which client is using the Field Service Cloud Rest API's Specifically Create , Update, Delete Activity or Updat…
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Can we add multiple workzones with similar values to technicians?Content Hi team, Please advise how can i add multiple work zones to different technicians with similar values. For example I have to add 20 work zones to technician 1 an… -
How to show activity name on activity bar?Content Hi, I did not find an option to add activity name to the activity progress bar/label. Does anyone have an idea how to add an activity name? I've attached the scr…
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Working with Repeating ActivityContent Hello Experts, We are Currently working on a Scenario in which Certain resources need to perform set of Activities at customer location during the Start of the W…Prashant Singh Bhadauria-122022 28 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Refresh the Time View on OFSCContent Hi, As far as I have experienced the Time View in OFSC doesn't refresh on it's own. Does any one know if the Activity Time view (Dispatch Board) can be auto refr… -
Unable to add the Action Link(For Hosted Plugins) in Screen ConfigurationContent Hello Experts , I am currently working on a Scenario for which we need to add a the Action Link( Hosted Plugin) in our Screen Configuration . For Achieving this …Prashant Singh Bhadauria-122022 33 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Daily extractContent Hi community. I need a daily extract of all that we have on OFSC, but I don't know how, I know that I have to use a curl or postman, but I don't know what's the …