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Message sending interval

in Field Service 1 comment

Summary: **This post was created as part of a How to Service Request (SR)**


Content (required): We had a problem in which the message took up to 3 minutes to send to our Legacies, because the Step of the message Scenario was configured with that delay. “Delay sending by” to 3 Min.


We need to evaluate the option of lowering the deliver time as much as possible to less than 1 minute.

In the configuration of the Steps (Configuration > Active Notification > Message scenario for 'Not Done'), there are 3 Steps created for sending activities not carried out and they correspond to a channel called EXTERNAL SYSTERM5 SOM.

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