To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Field Service Error Code: 409Content Hi, Facing error while trying to create activity through API "https://api.etadirect.com/rest/ofscCore/v1/activities" Message: "status": "409", "detail": "Cannot … -
Frequency that is used to record GPS coordinates of the field technicianContent Dear Experts, Do we have any option in OFSC for the setting the frequency on the time basis that is used to record GPS coordinates of the field technician on its…
-
Custom Dashboard and ReportsContent Hi Team, Can we customize reports and dashboard? If yes can anyone help in the step of custom Dashboard/Report. Thanks, Madhu Version 18A -
Test to ProductionContent Hi Team, Can we migrate fields and other configs from test to production. If so folks,can you guide with the steps regarding the same. Thanks, Madhu Version 18A
-
Copying FiltersContent Hi all, Does anybody know if it is possible to copy filters from existing filters. I am in the process of creating filters with very similar conditions, perhaps … -
Outbound SMS notifications to techniciansContent Hello friends, We are currently trying to achieve the below mentioned functionality. Whenever an activity is assigned from a bucket to a technician, an SMS shoul…
-
Moving to the Start Location After Completion of ActivityContent Hi Gurus, We are currently working on a Use Case in which we need to the After the completion of few Activities the resource needs to come back to the home locat…
-
OFSC NotificationsContent Hi , We have a requirement as below. Can somebody please suggest a way to implement : Whenever a job is assigned in OFSC, we sent out notifications to engineer. …
-
Inbound API Error 69172-Some fields could not be updated- changed by user: %sContent Hello Everyone, One of my inbound API trying to update some fields like SLA start and SLA End, but not able to perform, as it gives below error Some fields could…
-
calendar type fieldsContent Hello, I want to create properties in field service environment with a calendar type field. Is this particular functionality feasible? For example I am creating …
-
Child resources inheriting work zone from ParentContent Hi Gurus, I have studied in OFSC documentation like, child resources will inherit the work zones from parent, if we don't configure any work zone for child. But …
-
How to invoke an external application without having to Login explicitlyContent Hi, Need help on this. There is a requirement where technician should be able to open an external application (i.e IoT AM in our case) without having to provide …
-
Pass both index and value of a custom propertyContent Hi Gurus, Is there any way to pass both index and value of a enum property in message scenario. Please guide me on how to pass both together. Regards, Ramya V
-
Capacity check - Multiple time slots in same bucketContent Hi Gurus, We have a requirement to have two different activities with different duration. one activity type with 1hr duration and another with 2hr duration. So w…
-
Phone Ext not passed to Android Device Phone DialerContent Hi When a customer's "hyperlinked" phone # in OFSC is clicked on, it loads the android device's phone dialer with the phone #. However, if the phone number inclu…
-
Restrict WorkloadContent Hi There, Can we restrict the workload of the technician. Say in 9 hours of working only 3 activity can be done by the technician. And rest cannot be assigned to…Mohana Gopal S-Oracle 24 views 2 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
-
Add multiple customer inventory in one REST requestContent Hi All, I am trying to create multiple customer inventories in one REST request. I know the API can be used to create one inventory at a time, but to create larg…
-
Read only Travel TimeContent Hi Team, Has anyone come across this scenario where the technician cannot adjust the travel time. If he has to adjust the superior has to be notified on the trav…
-
Read Only FieldsContent Hi Team, Is there any option to make a field read-only after a particular field is selected. For Eg: Answers are given in radio button, when option A is selected…Mohana Gopal S-Oracle 38 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
-
Viewing the Parent Resource Name in the List ViewContent Hi Gurus , Our Current Resource Structure is such that we have a team(Group) which consists of Resources . The customer wants to View the Team to which the Activ…Prashant Singh Bhadauria-122022 34 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
-
Menu ItemContent Hi Team, Is there a way to put an action link in the main menu screen? Only option seems to be adding a menu item but I am unable to find any documentation to cr… -
Need to change "Routes" filter valueContent Hi, In Daily View we can filter on the basis of Routes which is currently defined as the ratio of Pending activities to that of the total activities. So my quest…
-
Set regular expression rules on inventory serial number fieldContent Hi All, I have a requirement where I need to set the length of the OOB field : Serial number - 'invsn' as 12 digits. As I can see in OFS, there is no way to set …
-
Apply restrictions on property by validating the characters lengthContent Hi, I'm trying to display an error when the technician enters defined number of characters on string property type. for example: i have property "Update Apartmen…
-
Applications icon in Oracle Field serviceContent Hi All, Can anyone know how to consume a REST API in oracle field service? Kindly guide me how to do it? Thanks, Muthulakshmi -
Link ActivitiesContent Hi All, I have a requirement as once the activity has been created manually by an admin, based on the activity type it should create the three sub activities aut…Muthulakshmi Muthaiah-121678 22 views 4 comments 0 points Most recent by Muthulakshmi Muthaiah-121678
-
Routing Profile ExecutionContent Hi All, I have created an immediate routing plan against one bucket and I have created one activity based on the conditions which was created in the routing plan…Muthulakshmi Muthaiah-121678 21 views 2 comments 0 points Most recent by Muthulakshmi Muthaiah-121678
-
Set work SkillContent Hi, Anyone aware how to do bulk update for around 5000 resources work skill in OFS? I have tried set work skill API, when I tried to run through script it false …
-
OFS - Assign Resoruce to ActivityContent Requirement: Oracle Service Cloud (OSC) will send Dateandtime(in timestamp) format for an activity. From that we will extract Date(2018-02-01) and time (10:12) a…
-
Automatic Quota Settings in OFSCContent Hi Gurus, We have configured Quota in our instance and we are editing the "Quota%","Min Quota" and other parameters manually for every day/month. Is thery any wa…