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Field Service
Discussion List
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Main ResourceContent Hi, What is the use of adding main resource in user(Resource Setting-> User). I found there is no difference in selecting the main resource. Is there any functio…
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Activities Distribution between ResourcesContent Hi Everyone I have a requirement to automatically assign activities from the bucket to the resources assigned to the Bucket automatically. I have created a Resou…User_2025-02-03-22-07-00-275 14 views 2 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Consume WebserviceContent Hi, Can anyone let us know the steps to consume webservice in oracle field service. Thanks, Madhu
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Mass populate quotaContent Hi community. Could someone explain me how to fill the quota using mass populate please? I'm doing this, I fill one or more blanc space > save > go to "mass popu…User_2025-02-03-19-39-16-500 34 views 3 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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No routing some bucketsContent Hi community. I need that some activities on bucket don't be routed, I mean, this activities have to stay on the bucket until we decide take them out. I apprecia…User_2025-02-03-19-39-16-500 15 views 3 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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Updating the Not Done Activities to the Source systemContent Hello Gurus , We are Currently working on the following use-case .The Activities are sent from Service Cloud to Field Service during the start of the day , these…User_2025-02-03-22-01-17-623 24 views 1 comment 0 points Most recent by User_2025-02-01-07-02-40-559
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Bucket & Work Zone allocationContent Hi, I'm looking for more information relating to Bucket & Work Zone configuration within OFSC Core please. As I understand it the product appears to allows Work …
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Field Engineer Not viewing activityContent As an admin activities from the bucket has been distributed to field engineer. But when the field engineer logs in those activities are not available. Please hel…User_2025-02-03-22-07-00-275 31 views 0 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Quantity values negativeContent Hi All, For non serialized inventory we have noticed that the quantity values can go to negative in OFS. That would mean if I have a non-serialized inventory in …
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Company Settings not foundContent Hello, I am actually integrating Oracle Field Service with Oracle Service Cloud using TOA Field Service Cloud/Oracle Service Cloud Integration and Configuration …
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Api ConfigurationContent Hello, I think I am using the latest version of Field Service. I am trying to integrate Oracle Field Service with Oracle Service Cloud using the accelerator but …
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Assigning a single activity to multiple resourcesContent Hello Gurus, I had a query. I am trying to achieve a functionality where, an activity gets assigned, it should get assigned to all 7 resources who are part of a …User_2025-02-03-20-16-47-345 22 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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OFSC integration with OSVCContent Hi everyone, I have successfully integrated OFSC with OSVC. A service agent can create an activity from OSVC, but when I'm updating activity status from OFSC it'…
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Integrating Field Service with Service Cloud using acceleratorContent I am actually integrating Oracle Field Service with Oracle Service Cloud using the accelerator. After importing the php files, workspaces, reports in Oracle Serv…User_2025-02-03-19-04-27-500 17 views 3 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Character restriction on fieldContent Hi community. ¿Have anyone configured a restricción for a field? I need to limit a field, it's a field where the technician must write the field notes, but this …User_2025-02-03-19-39-16-500 30 views 2 comments 1 point Most recent by User_2025-02-03-19-39-16-500
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Routing filterContent Hi community. I'm trying to make a filter to a routing plan, but I need to see the activity types, but I can't, for example, I need to apply the filter for the t…User_2025-02-03-19-39-16-500 35 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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How to set up a bucket?Content I am integrating Oracle Field Service with Oracle Service Cloud using the accelerator. I need to do the following as part of configuring Field Service: To access…User_2025-02-03-19-04-27-500 19 views 2 comments 0 points Most recent by User_2025-02-01-07-02-40-559
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Segregating Resources during Routing , Based on Resource OvertimeContent Hello Gurus , We are currently working on a use case in which we have two set of Resources . * The First set of resources should not have activities assigned to …User_2025-02-03-22-01-17-623 24 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Inefficient routes when running routing over multiple days.Content As a business, we have some field teams who deal with entirely planned work. As a result we would like to route activities up to 28 days ahead of time. Currently…User_2025-02-03-20-28-53-847 23 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Cloning of test instance to production in OFSCContent Hi Gurus, When we create a junk value in test environment and if we delete it, ID will be still existing in the backend. So when we clone the same to production …User_2025-02-03-21-38-01-427 41 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Copy ActivityContent Hi Gurus , Is there a possible way we could copy a set of Activities from one day and place its duplicate set in another date in OFSC . Regards, Prashant Singh B…User_2025-02-03-22-01-17-623 25 views 6 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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XSL Transformation in OFSContent Hi All, I am using XSL transformation of data coming from OSvC into a table to show organisation details. The table has 13 rows. I am noticing that the table is …
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Assign single activityContent Hi, Can anyone help me with this solution Couple of activities are there in bucket when routed to technician only one activity should be assigned to a technician…
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Screen configuration based on activity typeContent Hi, our technicians need to type in some information about the job they have done when they click on "End activity": basically, they need a check list based on t…User_2025-02-03-19-24-04-752 6 views 2 comments 0 points Most recent by User_2025-02-03-19-24-04-752
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Customer Tracking TechnicianContent Hi, Do we have possibility for the customer to find where the technician travels to reach the customer place during a field service activity, like how the superv…
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All the Message Scenario has retry time for sending set to 80 hoursContent Hello, If i will set the Sending will time out in property to 80 hours for all the Message scenario. Then is there any impact in the performance of the OFSC syst…
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Assigning Team ActivityContent Hi, How to make group of technicians in a single team. I have added activity type by checking team work. The scenario is when an incident is created it should be…
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Capacity CategoryContent Hi, What are the basic setups for forecasting and capacity category? Thanks, Madhu
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Team FunctionalityContent Hi Team, Can anyone there help me in the below scenario A particular activity say Installation should be done by 3 technician( These techs should always be in a …
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RoutingContent Hi, Is it possible to route an activity from bucket to bucket? As i tried this functionality by routing it from Manager bucket to Team Leader Bucket, the activit…