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OFS - Assign Resoruce to Activity

Received Response
edited Feb 2, 2018 5:40PM in Field Service 12 comments


Oracle Service Cloud (OSC) will send Dateandtime(in timestamp) format for an activity. From that we will extract Date(2018-02-01) and time (10:12) and calling FindMatchingResource to find available resources list for that date and free time slot. We need to extract available Field Engineers for the given time slot and in the same work zone. I believe FindMatchingResource will be right API for this requirement.

In this API Call I can pass activityID, date, criteria :{workTime: , resourcePreference, workZone) but don't know what value I need to give in the workzone. The output always shows "100" ratio value.

Could you please help to get exact output? 

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