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Phone Ext not passed to Android Device Phone Dialer — Cloud Customer Connect
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Phone Ext not passed to Android Device Phone Dialer

Received Response
edited Feb 27, 2018 4:49PM in Field Service 1 comment



When a customer's "hyperlinked" phone # in OFSC is clicked on, it loads the android device's phone dialer with the phone #. However, if the phone number includes an extension, the extension is either not passed into the dialer or it doesn't work.

Tried separating the phone # from the phone ext with semi-colon, commas, "w", nothing works.

A phone number saved with a semi-colon on my android device Contacts list, works fine - it will dial the number then ask me if I want to send the extension. But when the phone number + ext comes from OFSC, it doesn't prompt for the extension.

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