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Outbound SMS notifications to technicians

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edited Mar 8, 2018 5:43AM in Field Service 3 comments

Content

Hello friends,

We are currently trying to achieve the below mentioned functionality.

Whenever an activity is assigned from a bucket to a technician, an SMS should be sent automatically to the technician. Can this be achieved using Oracle Field Service cloud.

Currently as per our process when an SR is created in service cloud, using Integration Cloud Service, an activity is created in the bucket in Field service cloud.

Kindly advise.

Regards,

Navin

Version

Oracle Field Service cloud

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