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Non-Scheduled (Preventive Maintenance) Activities Routing — Cloud Customer Connect
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Non-Scheduled (Preventive Maintenance) Activities Routing

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Hi Team,

We have a requirement, where in we need to run routing for a bulk of non-scheduled activities (preventive maintenance) with SLA Start and SLA End date and schedule them.

We were looking for the following capabilities:-

  1. Routing to assign these activities only on first 3 weeks of the month.
  2. Routing to not assign these activities on Mondays and Fridays.

Can these capabilities be acheived via OFSC Routing? Could some one provide some insights on these.

Also if anybody has implemented these kind of logic for Preventive Maintenance kind of activities please share the approach you have used.

Thanks,

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