Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Alert based on SLA end — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Alert based on SLA end

Received Response
12
Views
1
Comments

Summary: **This post was created as part of a How to Service Request (SR) **


Content (required): The customer is requesting an alert for when the time to attend the Work Order, is running out:

"We need a configuration in OFS to be able to generate time limits for the jobs managed by the Dispatcher when assigning and the Field Technician, according to the following examples:

- For TT14582: from the date it travels to OFS, there is a 4-day limit for assignment by the Dispatcher and field execution by the Technician.

- For TT 14587: from the date of travel to OFS, there is a limit of 20 hours for the execution of field work.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!