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Alert based on SLA end

Received Response

Summary: **This post was created as part of a How to Service Request (SR) **

Content (required): The customer is requesting an alert for when the time to attend the Work Order, is running out:

"We need a configuration in OFS to be able to generate time limits for the jobs managed by the Dispatcher when assigning and the Field Technician, according to the following examples:

- For TT14582: from the date it travels to OFS, there is a 4-day limit for assignment by the Dispatcher and field execution by the Technician.

- For TT 14587: from the date of travel to OFS, there is a limit of 20 hours for the execution of field work.

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