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Restrict Activities based on Type

Accepted answer
edited Nov 30, 2020 12:26PM in Field Service 1 comment



We have different WO(Activity) Types lets say Cleaning , Plumbing, Washing. We need to allow maximum 5 Work Orders per day if WO type = 'Cleaning ' and we need to assign other activities too where we dont have any restriction. 

Ex:  Resource 1 - Cleaning 5, Plumbing - 3 (Total 8) - OK

       Resource 2 - Cleaning 1, Washing - 4 (Total 5) - OK

       Resource 3 - Cleaning 6, Washing - 1 (Total 7) -  Not OK

Our plan are

1. If WO Type is Cleaning then pass points as 1 and 0 for other WO types. 

2. Set Shifts - Points value as 5. And 

3. Enable (check) 'Limit work by points' in Routing 

As per below statement from the Oracle doc (

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