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20C - Move Activity / Assignment Assistant — Cloud Customer Connect
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20C - Move Activity / Assignment Assistant

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edited Sep 28, 2020 7:01PM in Field Service 5 comments

Summary

Activity is assigned to resource but user wants to adjust the date of the activity; using the MOVE feature user cannot

Content

Hi All

This is probably a business process we are missing. 

Using the new Assignment Assistant, the user wants to move the job to a different date, but keep the current resource it is assigned to.   When the select the new date, it is moving the activity to a different resource as one is highlighted on the list, and the resource that has the activity assigned to them do not show on the list.

What is the best business practice to move an activity date, but keep it on the resource it is assigned to?

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