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Trigger Chat "Position in Queue" message

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edited May 9, 2019 7:33AM in Communication Channels 3 comments

Summary

Trigger Chat "Position in Queue" message

Content

Hello,

I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X in the queue, your wait time is: Y"

The problem I have is testing the change, I can't get the Service Cloud to output the message.

On our test environment i have one agent (me) and I queue up 10 chats, however the message never displays. 

Is there a way to trigger this message to be output?

 

Regards,

David

Version

Oracle Service Cloud 18B (Build 274 SP 5, CP 285)
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