Trigger Chat "Position in Queue" message
SummaryTrigger Chat "Position in Queue" message
I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X in the queue, your wait time is: Y"
The problem I have is testing the change, I can't get the Service Cloud to output the message.
On our test environment i have one agent (me) and I queue up 10 chats, however the message never displays.
Is there a way to trigger this message to be output?