Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Private Communication in HR Helpdesk — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Private Communication in HR Helpdesk

Received Response
34
Views
1
Comments
edited May 9, 2019 11:14AM in Work Life Solutions 1 comment

Summary

Possibility to mark a communication private so that it is not visible to the primary contact

Content

Dear Experts,

My client has a requirement where they want the communication between Help Desk Agent and HRBP (so not an Agent) with whom they would communicate using the e-mail functionality in the HR Help Desk to be marked private so that the Employee/ Primary Contact  is not able to view the conversation.

As far  as I know the only functionality we have at the moment is to secure the Notes, so that only Agents would have access to them. The conversation in the SR is always visible to the Primary Contact. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!