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AR-856366 - Doc ID 2231442.1 - Unable to Create Credit Memo - Bill-To Site Invalid

edited May 24, 2019 9:38PM in Receivables & Collections 4 comments

Summary

Error AR-856366 appears when trying to credit credit memo for existing invoice; Documentation solution doesn't appear to be accurate for 19B Cloud

Content

Receivables:

A user is trying to create a credit memo for an existing invoice but is getting error message AR-856366 The customer Bill-To site you selected is invalid. They didn't select the bill-to site - It is on the invoice record but the information was updated since the invoice was created. I replicated the error message in test and Oracle would not allow me to cancel from the screen or exit without closing the tab.

I found Doc ID 2231442.1 which documents the problem and solution but it's from two years ago and the instructions refer to options that I haven't been able to locate or error out when selected. 

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