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User agent group locked

edited May 3, 2017 7:00AM in Integration


User agent group locked


Hi, having some trouble with an active agent group simply not showing up when we try to setup new connections.

If we enter the "Agents" page, and try to edit the agent, this message is presented:

Edit is not possible for AgentName because this agent group is locked. Please try again later. The page was refreshed to show the latest data.

I can't find any option on how to unlock this - and neither does the current user who is tagged as the one who locked it.

How can we reactivate this "Locked draft"?

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