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Recon issue with international users

Received Response
edited Jun 11, 2019 3:31PM in Account Reconciliation 8 comments


International users with recons cannot submit for approval


Hello all,

Asking if anyone has encountered this situation.  A handful of recons last month have this issue and more are now appearing.  The problem began with user in Germany and now issue has arose in Italy.  Recons are account analysis, assignee provides a balance explanation making the unexplained difference zero; should be able to submit for review.  The users are being told by ARCS they cannot submit because the difference is not zero.  When I view in the US, the recon appears ready to submit for review, no issue.  Appears to be a problem with euro number format.  Included should be two

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