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SmartView form submit locks up Excel

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edited Jun 28, 2019 2:20PM in Planning 4 comments

Summary

Submitting a form in SmartView to a Planning app causes Excel to lock up

Content

A version 11.1.2.4 planning app was released in our company a few months ago. Users need to complete several Web forms in Excel (Office365 2016) via Smartview (version 11.1.2.5.710). For many users, who all happen to be part of one of the two legacy companies that had merged to form this one, the submit works fine. However, for users from the other legacy company who are running Windows 10, the submit will always lock up Excel. They have to force close the workbook and restart. However, the data in the form will always have been saved on the server. Since they need to submit a number of forms, this is a significant problem for them.

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