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Warning for customers 30 minutes before chat window closes

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edited Jul 2, 2019 9:36AM in Communication Channels 4 comments

Summary

Warn customers of closing chat 30 minutes before chat window closes

Content

Hi!

I have searched the OSC, documentation and the forums to see if there is a setting that sends a warning to new chat requestees that the chat is closing withing xx minutes. For example, at our customers office there are chat agents working until 23:00 and at 23:00 the chat closes.

We would like to inform people who open the chat at 22:45 or 22:30 that the chat will close at 23:00 and they might get thrown out of the queue at that time.

 

Any ideas?

Thanks in advance!

Sjoerd

Version

18A
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