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Unable to View Printed Check Payment Files Over 1 Month Old

edited Jul 10, 2019 4:40PM in Payables, Payments & Cash Management 11 comments

Summary

We are trying to view a check file from a Payment File that is over 1 month old but the file appears to be purged

Content

We are trying to look at a check from a Payment File that is over 1 month old. Usually you can go to Manage Payment Files  and search for the payment file. Click on Reference # and then on the next page there is a status button with a link. Click on the link and the payment file is available for viewing.

Just recently we noted that the payment files are only available for 1 month. I did an SR and the tech also confirmed that files are purged over 1 month old. Doe anyone know of another way to access older payment files?  I didn't know that these items were purged from the system and I'm not sure what other items might also be purged but there are cases where users need to access older info.

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